ServiceNow Engineer

hace 3 semanas

Xico, México Goldman Sachs Bank Ag A tiempo completo
Job Title: On-Site Technology Support

Job Summary:

We are seeking a highly skilled ServiceNow Engineer to join our team at Goldman Sachs Bank Ag. As a ServiceNow Engineer, you will be responsible for designing, developing, and implementing ServiceNow modules, including ITSM, Service Portal, CSM, HRSD, Security Operations, GRC/IRM, and other modules as part of our ServiceNow Program strategy.

Key Responsibilities:

  • Actively participate in the design, development, and implementation of ServiceNow modules.
  • Develop solutions that leverage Analytics Intelligence and Reporting, Customer Service Management, HR Service Delivery, IT Service Management, and other ServiceNow capabilities.
  • Strong knowledge and experience in the Now Platform, including Contextual Search, Data Management, Field Encryption and Key Management, Form/Lists Administration, Table/Field/Dictionary Management, User/Group administration, Advanced Work Assignment, CSDM, and other areas.
  • Design and build integrations and custom applications using Now Platform App Engine capabilities, including ServiceNow Studio/Flow Designer/Integration Hub, Inbound/Outbound Web Services APIs, Import Sets/Scheduled Jobs, Automated Test Framework, Business Rules, Orchestration, Remote Tables, MID Servers, and other tools.
  • Partner with ServiceNow Implementation partners and Platform support teams to design and develop business solutions using ServiceNow platform.
  • Create and maintain Platform implementation roadmaps and provide hands-on assistance with the detailed design and implementation approach.
  • Familiar with infrastructure technologies that are used to deliver services from a Data Center.
  • Able to work with and coordinate data collection, integrating with GS On-prem and GS Cloud applications with ServiceNow platform.
  • Expert in Configuration Management process & operational delivery.
  • Assist Product Owners and teams in story writing, backlog maintenance and prioritization and planning.
  • Effectively use metrics and data visualization to report progress and support data-driven decision making at the team or program level.
  • Facilitate estimation and planning at the team or program level.
  • Coach developer, designer and product team members in Agile practices, values and principles.

Requirements:

  • A Bachelor's degree or equivalent experience.
  • Minimum of 3 years of overall experience in installing, configuring, implementing, and managing ServiceNow platform and applications.
  • Minimum 2 years of experience as ServiceNow Application Developer and Implementation Specialist.
  • Knowledge of the ITIL service life cycle and ITSM best practices.
  • Knowledge of web-based systems architecture, service-based architecture, enterprise application architecture (SSO, SAML, OAuth, TLS, REST/SOAP, etc).
  • Experience in Importing Data (Import Sets/Transform Maps) and Integrating with External Data/APIs (Scripted REST APIs).
  • Experience in Automated Test Framework (ATF).
  • Implementing processes and procedures for ServiceNow platform management and continued operations.
  • Strong communication skills, both written and verbal, with the ability to describe solutions with a business focus.
  • Deep understanding of the software development lifecycle process, including requirement analysis, quality assurance, design, scheduling, implementation, issue tracking, version control and deployment.
  • Prior experience in using Agile Development 2.0 to manage ServiceNow development (Scrum/SAFe) and writing/refining User Stories.

About Goldman Sachs:

Goldman Sachs is a meritocracy where you will be given all the tools to advance your career. At Goldman Sachs, you will have access to excellent training programmes designed to improve multiple facets of your skill portfolio. Our in-house training programme, "Goldman Sachs University" offers a comprehensive series of courses that you will have access to as your career progresses. Goldman Sachs University has an impressive catalogue of courses which span technical, business and leadership skills.

About Us:

Goldman Sachs is a leading global investment banking, securities and investment management firm. Headquartered in New York, we maintain offices around the world. We believe who you are makes you better at what you do. We're committed to fostering and advancing diversity and inclusion in our own workplace and beyond by ensuring every individual within our firm has a number of opportunities to grow professionally and personally, from our training and development opportunities and firmwide networks to benefits, wellness and personal finance offerings and mindfulness programs.

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