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Customer Service Representative

hace 1 mes

Ciudad de México, Ciudad de México Romexterra Construction A tiempo completo

At Romexterra Construction, we're seeking a highly skilled Bilingual Dispatcher/Customer Service Representative to join our team. As a key member of our customer service team, you will be responsible for providing exceptional service to our clients, managing large volumes of incoming calls, and dispatching resources to meet customer needs.

Key Responsibilities:

  • Manage incoming calls in English and Spanish, identifying and assessing customer needs to achieve satisfaction
  • Dispatch and manage resources, including people, trucks, and equipment, to meet customer demands
  • Provide accurate and complete information to customers, meeting personal and team sales targets and call-handling quotas
  • Handle customer complaints, providing solutions and alternatives within time limits, and follow up to ensure resolution
  • Keep records of customer interactions, process customer accounts, and file documents

Requirements:

  • Proven customer support experience or experience as a client service representative
  • Strong phone contact handling skills and active listening
  • Familiarity with CRM systems and practices
  • Customer orientation and ability to adapt/respond to different types of characters
  • Excellent communication and presentation skills
  • Ability to multi-task, prioritize, and manage time effectively

We're looking for a team player who is passionate about delivering exceptional customer service and has a strong track record of over-achieving quota. If you're a motivated and customer-focused individual, we encourage you to apply for this exciting opportunity.