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Merchant Support Specialist
hace 2 meses
We are seeking a highly skilled Merchant Support Specialist to join our team at PPRO. As a key member of our Global Payment Services Support team, you will play a critical role in delivering exceptional support to our merchants and driving business growth.
Key Responsibilities- Contribute to the overall business strategy by gathering and analyzing data on client issue trends, providing strategies to enhance KPI performance.
- Proactively analyze and monitor KPIs, anticipating and identifying suboptimal trends.
- Suggest and implement practical and timely solutions to reverse undesirable trends, as well as improvements that align with day-to-day business and operational needs.
- Assess the impacts and benefits of recommended improvements on clients' performance.
- Communicate effectively with the corresponding teams at PPRO to solve client inquiries.
- Support the wider merchant support and business operations team in their duties as needed.
- Minimum of 3 years of professional experience in a fintech/payments company, mainly around card payment processing.
- Good knowledge and experience in support/account management standards.
- Critical thinking and problem-solving skills.
- Good communication skills and ability to work with remote teams.
- Strong analytical skills with the ability to work with large data sets.
- Excel skills (advanced).
- Excellent English language skills (spoken, written), Spanish and Portuguese.
- Interpersonal skills (including professionalism and cooperative attitude).
- Hybrid working arrangement, allowing for a balance between office and home working.
- 10-day holiday allowance and work-from-abroad policy.
- Meal vouchers (SiVale - MXN per month).
- Insurance (major and minor health insurance, life insurance, and travel insurance).
- Professional and personal development opportunities, including leadership cafes, on-the-job training, and access to LinkedIn learning.
- Gym membership contribution.
- Mental Health Platform access.
PPRO is a global digital payments leader, simplifying access to local payment methods and empowering partners to access new markets, connect with more customers, and accelerate their growth. Our strength comes from our diverse global team, spread across multiple nationalities and international locations. We're united by a shared passion for building trusted relationships with our customers and creating next-generation products that make payments simpler, faster, and more accessible to everyone.
