Cloud Support Engineer I

hace 2 meses

Ciudad de México, Ciudad de México Amazon Web Services Mexico S. de R.L. de C.V. A tiempo completo
About the Role

We are seeking a highly skilled Cloud Support Engineer to join our team at Amazon Web Services Mexico S. de R.L. de C.V. As a Cloud Support Engineer, you will play a critical role in providing technical support to our customers and internal teams, leveraging your expertise in cloud technologies to drive customer success.

Key Responsibilities
  • Provide advanced troubleshooting and technical support to customers through various contact channels, including telephone, email, and web/live chat.
  • Drive initiatives to improve support-related processes and customer experience, including creating tutorials, how-to videos, technical articles, and trainings.
  • Collaborate with internal AWS teams to provide feedback on how to improve our services and work on complex customer problems that span multiple AWS services.
  • Continuously learn and develop new technical skills and professional competencies to stay up-to-date with groundbreaking technologies.
  • Act as an interviewer in hiring processes and coach/mentor new team members.
About the Team

AWS Support Engineering is a customer-facing global organization that provides technical support to our customers and internal teams. As a member of our team, you will be at the forefront of this transformational technology, operating on a follow-the-sun model. You will be assisting a global list of companies and developers that are taking advantage of a growing set of services and features to run their mission-critical applications.

Why AWS?

Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

What We Offer
  • A dynamic and inclusive team culture that values diversity and promotes growth.
  • A flexible work environment that supports work-life balance.
  • Opportunities for career growth and professional development.
  • A comprehensive benefits package, including health insurance, retirement savings, and paid time off.

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