Cloud Support Engineer I

hace 1 mes

Ciudad de México, Ciudad de México Amazon Web Services Mexico S. de R.L. de C.V. - C68 A tiempo completo
About the Role

We are seeking a highly skilled Cloud Support Engineer to join our team at Amazon Web Services Mexico S. de R.L. de C.V. - C68. As a Cloud Support Engineer, you will be responsible for providing technical support to our customers, troubleshooting complex issues, and collaborating with internal teams to improve our services.

Key Responsibilities
  • Provide technical support to customers via various contact channels, including telephone, email, and web/live chat.
  • Apply advanced troubleshooting techniques to resolve complex issues and work with customers to identify root causes.
  • Drive initiatives to improve support-related processes and customer experience, including creating tutorials, how-to videos, and technical articles.
  • Collaborate with internal teams to provide feedback on how to improve our services and work on critical, complex customer problems.
  • Continuously learn and develop new technical skills and professional competencies.
  • Act as an interviewer in hiring processes and coach/mentor new team members.
About the Team

AWS Support Engineering is a customer-facing global organization that provides technical support to our customers and internal teams. As a member of our team, you will be at the forefront of this transformational technology, operating on a follow-the-sun model.

Why AWS?

Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and continue to innovate, which is why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

What We Offer
  • A dynamic and inclusive team culture that values diversity and promotes growth.
  • A flexible work environment that supports work-life balance.
  • Opportunities for career growth and professional development.
  • A comprehensive benefits package, including health insurance, retirement plans, and paid time off.
Requirements
  • 1+ year of experience with troubleshooting database concepts, database administration, data warehousing, Business Intelligence (BI) issues, and/or Extract, Transform, and Load (ETL).
  • Knowledge or experience with system administration, troubleshooting operating systems (Linux and/or Windows), and networking.
  • Ability to communicate effectively in English (written and spoken) within technical and business settings.
Preferred Qualifications
  • Bachelor's degree in Engineering, Computer Science, Mathematics, or a related field.
  • Knowledge or experience with distributed search, conceptual search understanding, text parsing analysis, tokenization, databases vs search services, data skew, fault tolerance, and cloud computing concepts.
  • Experience scripting or developing in one or more of the following languages: UNIX Shell, Python, R, Ruby, GO, Java,.NET (C#), JavaScript.

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