Field Services Specialist

hace 4 semanas


GuadalajaraJAAviacion Jalisco Mexico Cognizant A tiempo completo

We are seeking a highly skilled Field Services Specialist to join our team at Cognizant. As a Field Services Specialist, you will be responsible for providing exceptional technical support to our clients in an onsite capacity.

Key Responsibilities:

  • Adhere to defined processes and SLAs to ensure timely and effective issue resolution.
  • Handle service requests and IT incidents, categorizing and escalating as necessary.
  • Manage access requests and ensure delivery excellence through quality processes.
  • Contribute to knowledge management by creating and updating knowledge articles.
  • Act as a buddy for new hires and participate in knowledge sharing sessions.

Requirements:

  • 1+ year of experience in bilingual Service desk or Tech Support.
  • Advanced troubleshooting and problem-solving capabilities for AV devices and IT equipment.
  • Good knowledge and experience in managing Power Shut Down maintenance activities.
  • English language proficiency.

Why Cognizant?

At Cognizant, we offer a dynamic and growing environment where you can contribute new ideas and experience career growth and development opportunities. We promote an inclusive culture, valuing different perspectives and providing a highly competitive benefits and salary package.

We are committed to respecting human rights and building a better future by helping minds and the environment. We invest in people and their wellbeing, creating conditions for everyone to thrive.


  • Automation Specialist

    hace 4 semanas


    Guadalajara,JA-Aviacion, México Cognizant A tiempo completo

    We're seeking a talented Automation Specialist to join our team at Cognizant, a leading digital services provider. As a key member of our team, you will be responsible for supporting one of our clients as a Automation Tester.Key Responsibilities:Contribute effectively in Agile ceremonies and team meetings.Experience with handling Onsite and Offshore team...


  • Guadalajara, Jalisco, México NTT DATA Services A tiempo completo

    OverviewWe are seeking a highly skilled Technical Support Specialist to join our team at NTT DATA Services. This role will provide general L1 support for hardware and MS Office packages, advance technical support for in-house applications and developments, and answer technical support calls.


  • Guadalajara,JA-Aviacion, Jalisco, Mexico Cognizant A tiempo completo

    We're seeking a talented Senior Oracle Database Specialist to join our team at Cognizant.A great opportunity for you to be part of one of the largest companies in the digital sector worldwide. We promote an inclusive culture, where we value different perspectives and provide career growth and development opportunities.Key Responsibilities:Design and...


  • Guadalajara,JA-Aviacion, Jalisco, Mexico Cognizant A tiempo completo

    IT Technical Support OnsiteWe are seeking a highly skilled and experienced IT Technical Support Onsite professional to join our team at Cognizant.About the RoleThis is an exciting opportunity to work as an IT Technical Support Onsite specialist, supporting one of our clients in Puebla. As a key member of our team, you will be responsible for providing...


  • Guadalajara, Jalisco, México Sidel A tiempo completo

    Sidel seeks a skilled Field Service Specialist to perform installation, start-up, and commissioning of Sidel equipment at customer sites. The ideal candidate will provide technical assistance, training, and after-sales services, ensuring customer satisfaction and a good understanding of customer needs. Additionally, the selected professional will test and...


  • Guadalajara,JA-Aviacion, Jalisco, Mexico Cognizant A tiempo completo

    We're seeking an experienced Automation Specialist to join our team at Cognizant.About CognizantCognizant is a leading global provider of information technology, consulting, and business process services, dedicated to helping clients overcome business challenges and maximize their potential. Our culture is built on the principles of collaboration,...


  • Guadalajara, Jalisco, México Sidel A tiempo completo

    Sidel Job DescriptionJob TitleField Automation SpecialistAt Sidel, we are looking for an experienced Field Automation Specialist to join our team. As a Field Automation Specialist, you will be responsible for the installation, integration, and commissioning of various Evo-ON/EIT software monitoring and compliance with quality procedures according to Sidel...


  • Guadalajara, Jalisco, México NTT DATA Services A tiempo completo

    Job Title: Clinical Service Desk SpecialistJob Summary:NTT DATA Services seeks a Clinical Service Desk Specialist to join our team. This is a full-time opportunity that requires shift flexibility, including nights, weekends, and holidays. The successful candidate will be responsible for handling inbound customer calls, responding to service desk tickets, and...


  • Guadalajara, Jalisco, México Ingredion Global Business Services, S.A. de C.V. A tiempo completo

    Job SummaryIngredion Global Business Services, S.A. de C.V. is seeking an HR Services and Lifecycle Specialist to provide customer service and support to internal employees. The ideal candidate will have a strong understanding of HR policies and practices, as well as excellent communication and problem-solving skills.Key ResponsibilitiesProvide customer...


  • Guadalajara, Jalisco, México Citi A tiempo completo

    The Financial Services Specialist is an intermediate position responsible for providing customer service assistance and meeting sales targets for financial products and services within their assigned district or location. The overall objective is to utilize a wide range of product knowledge to build relationships with clients and recognize which financial...


  • Guadalajara, Jalisco, México Nordson A tiempo completo

    Nordson Electronics Solutions is seeking a Technical Field Specialist to join our team. Our organization has a vision to become the preferred partner to electronics manufacturers worldwide.Job SummaryThis role is responsible for coordinating activities and information with Sales as a participant in the Customer Team process. The Technical Field Specialist...


  • Guadalajara, Jalisco, México Koch Global Services A tiempo completo

    **About Koch Global Services**Koch Global Services (KGS) is a global company that creates solutions for businesses, including technology, human resources, finance, and project management.As a Customer Support Specialist, you will play a key role in providing exceptional support to our customers.We offer a competitive salary of $62,000 - $72,000 per year,...

  • Field Service Specialist

    hace 3 semanas


    Guadalajara, Jalisco, México Sidel A tiempo completo

    **Job Summary**:We are seeking a skilled Field Service Specialist to join our team at Sidel. As a Field Service Specialist, you will be responsible for testing and evaluating equipment performance at customer plants, ensuring compliance with technical, contractual, and safety specifications.**Key Responsibilities**:• Test and evaluate equipment performance...


  • Puebla, Mexico / Guadalajara,JA-Aviacion, Jalisco, Mexico, Puebla, Mexico Cognizant A tiempo completo

    Unlock Your Career PotentialWe are seeking a highly skilled and motivated IT Technical Support Specialist to join our team at Cognizant. As a key member of our support team, you will be responsible for providing exceptional technical support to our clients.Key Responsibilities:Provide timely and effective technical support to clients via various...


  • Guadalajara,JA-Aviacion, Jalisco, Mexico Cognizant A tiempo completo

    About the RoleWe are seeking a highly skilled Automation Tester to join our team at Cognizant. As a key member of our team, you will be responsible for ensuring the quality and reliability of our software applications.Key ResponsibilitiesDesign and implement automated testing frameworks to ensure efficient and effective testing of software...


  • Guadalajara, Jalisco, México Sidel A tiempo completo

    Job OverviewSidel is seeking a skilled Technical Field Service Specialist to perform installation, start-up, and commissioning of Sidel equipment at customer sites.Key Responsibilities:Provide technical assistance during and after the warranty period.Carry out training and other after-sales services for Sidel's equipment installed at customer sites.Develop a...


  • Guadalajara,JA-Aviacion, Jalisco, Mexico Cognizant A tiempo completo

    Unlock Your Potential with CognizantWe're seeking a skilled and motivated individual to join our team as a Regional Command Center Agent. As a key member of our support team, you will play a vital role in delivering exceptional customer service and technical expertise to our clients.Key Responsibilities:Advanced troubleshooting and problem-solving skills to...


  • Guadalajara,JA-Aviacion, Jalisco, Mexico Cognizant A tiempo completo

    Join Cognizant's Dynamic TeamWe are seeking a talented and motivated individual to join our team as a Service Desk Agent. As a key member of our support team, you will play a vital role in providing exceptional customer service and technical support to our clients.Key Responsibilities:Provide timely and effective technical support to clients via phone,...

  • Sr. GTM Specialist

    hace 5 meses


    Mexico City Amazon Web Services Mexico S. de R.L. de C.V. - C68 A tiempo completo

    Are you a customer-obsessed builder with a passion for helping customers achieve their full potential? Do you have the business savvy, Data & AI background, and sales skills necessary to help position AWS as the cloud provider of choice for customers? Do you love building new strategic and data-driven businesses? Join the Worldwide Specialist Organization...


  • Guadalajara,JA-Aviacion, Jalisco, Mexico Cognizant A tiempo completo

    We're seeking a skilled Service Desk Agent to join our team at Cognizant. As a Regional Command Center Support Specialist, you will be responsible for providing advanced troubleshooting and problem-solving capabilities to resolve IT issues for our clients.Key Responsibilities:Advanced Troubleshooting / Problem Solving capabilities to narrow down root cause...