Field Services Specialist
hace 4 semanas
We are seeking a highly skilled Field Services Specialist to join our team at Cognizant. As a Field Services Specialist, you will be responsible for providing exceptional technical support to our clients in an onsite capacity.
Key Responsibilities:
- Adhere to defined processes and SLAs to ensure timely and effective issue resolution.
- Handle service requests and IT incidents, categorizing and escalating as necessary.
- Manage access requests and ensure delivery excellence through quality processes.
- Contribute to knowledge management by creating and updating knowledge articles.
- Act as a buddy for new hires and participate in knowledge sharing sessions.
Requirements:
- 1+ year of experience in bilingual Service desk or Tech Support.
- Advanced troubleshooting and problem-solving capabilities for AV devices and IT equipment.
- Good knowledge and experience in managing Power Shut Down maintenance activities.
- English language proficiency.
Why Cognizant?
At Cognizant, we offer a dynamic and growing environment where you can contribute new ideas and experience career growth and development opportunities. We promote an inclusive culture, valuing different perspectives and providing a highly competitive benefits and salary package.
We are committed to respecting human rights and building a better future by helping minds and the environment. We invest in people and their wellbeing, creating conditions for everyone to thrive.
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