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Drv Onboarding Specialist

hace 2 meses

Xico, México Didi Global A tiempo completo

About Didi Global

DiDi Global Inc. is the world's leading mobility technology platform. It offers a wide range of app-based services across markets including Asia-Pacific, Latin America and Africa, including ride hailing, taxi hailing, chauffeur, hitch and other forms of shared mobility as well as auto solutions, food delivery, intra-city freight, and financial services.

Our Mission

We provide car owners, drivers, and delivery partners with flexible work and income opportunities. We are committed to collaborating with policymakers, the taxi industry, the automobile industry and the communities to solve the world's transportation, environmental and employment challenges through the use of AI technology and localized smart transportation innovations.

Our Team

If you are passionate about business, data and entrepreneurship, DiDi invites you to face the great challenges of the Spanish Speaker LATAM Safety Onboarding team as an intern. We develop data analysis, business insights and product initiatives to support business operations for DiDi ́s ride-hailing business.

Role Responsibilities

  • Participate actively in the safety onboarding strategy and execution of our ride-hailing business
  • Use data to build meaningful insights and understanding of our onboarding processes, as well as to understand users' behavior and identify areas for improvement
  • Build and update dashboards and reports based on big data sources and tools
  • Generate insights and new ideas to support Safety Onboarding & Antifraud teams supported by data analysis
  • Work in the design and implementation of large-scale initiatives that will lead to support growth & efficiency in our business
  • Support the continuous improvement of reporting frameworks, advise new perspectives and educate business stakeholders
  • Carry out research about our business and help the team understand areas for optimization and/or improvement

Role Qualifications

  • Currently enrolled in Engineering, Business, Economics, Computer science or any related bachelor's degree
  • Strong problem-solving skills
  • Skilled in data analytics and experience in data-driven decision making Hands-on approach;
  • Master in Excel data processing;
  • Some experience with programming languages (e.g. SQL, Python)
  • Independent and strong critical thinking;
  • Ensure collaboration with multiple stakeholders to improve operational productivity & user experience
  • Self-Growth oriented & eager to learn
  • Mission-driven entrepreneurship and strong team spirit
  • Language: Fluent in English and Spanish

EEO Statement

We create customer value - We strive to always create valuable experiences for our users in everything we do. Our focus is to always innovate new experiences that are safe, pleasant, and efficient.

We are data-driven - We are strong believers in making informed decisions, that's why we are data-driven. We can better navigate the business landscape strategically by analyzing valuable metrics.

We believe in Win-win Collaboration - Success is a team sport. When we work to help our partners and colleagues win, we win, too. While keeping everyone's best interest at heart, we communicate with candor and execute with excellence in all we do.

We believe in integrity - Integrity is at the very core of our business. We are people who always want to do the right thing. Our intentions are sincere, we speak our minds and listen to each other.

We always strive to do better. That means venturing beyond our comfort zones, learning from our mistakes, and helping each other grow.

We believe in Diversity and Inclusion - Diversity is one of our biggest strengths. Our differences are what makes us distinct. We respect each other and believe in equal opportunities for all.