Technical Solutions Leader

hace 4 semanas

Tlaquepaque, Jalisco, México Hewlett Packard A tiempo completo

HP is a global leader in innovation, with a rich history dating back to 1939. As a Technical Solutions Leader, you will play a key role in shaping the company's future by guiding the Inside Presales Technical Consultants in providing technical support for the HP Commercial portfolio of Personal Systems/Print products and solutions.

**About the Role**:

As a Print Portfolio Manager, you will be responsible for managing and guiding the Inside Presales Technical Consultants in providing technical support for the HP Commercial portfolio of Personal Systems/Print products and solutions. Your leadership will contribute to fostering a diverse and collaborative work environment across multiple languages worldwide.

**Key Responsibilities**:

• Lead and mentor a team of Inside Presales TCs
• Ensure an appropriate level of technical and professional competence within the team
• Guide the team in providing technical recommendations, direction, and guidance on Print offerings
• Practice Lead on Print solutions for the WW Inside Presales organization across teams
• Assist in the recruiting, training and development of team members
• Ensure the delivery of team services in accordance with the SLA
• Ensure the relevant quality KPIs are in place and that regular internal reports are generated for measurement and management of the team
• Ensure that the team's concerns are actively listened to and addressed appropriately
• Accurate tracking of requests in our CRM tool
• Manage technical escalations and provide proactive updates to stakeholders
• Assess and manage team member performance to ensure individual and group excellence
• Provide guidance on process improvements
• Understand business, financial and legal concepts of the overall HP/BU strategic direction and portfolio and guide the team accordingly

**Requirements**:

• Deep experience with current knowledge of printing technologies, printing solutions, hardware, operating systems, software, and networking technologies
• Inter-personal skills with an interest in people development and coaching
• Advanced proficiency in spoken and written languages relevant to the team and English
• Bachelor's degree or equivalent experience, preferably in a technical/engineering field
• Strong analytical, organizational, and team skills, with troubleshooting and problem-solving abilities
• Inter-personal skills with an interest in people development and coaching
• Self-motivated with the ability to operate with minimal tactical direction
• Demonstrated motivation to seek knowledge and continuous learning
• Lead and manage an international and diverse team, cultivating an inclusive environment to drive innovation and success
• Typically, 5-7 years of relevant work experience
• Preferably has had first team leadership experience

**Career Path**:

The Presales Technical Consultant Manager role serves as a leadership position within the Presales TC community, providing opportunities for further advancement within the Country, Market or WW Presales Organizations. Other moves to different leadership roles within the company are also possible such as in the Sales or Product Management areas.

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