HR Operations Analyst

hace 2 semanas


San Pedro Garza García, Nuevo León, México Johnson Controls International A tiempo completo
About This Role

We are seeking a skilled HR Operations Analyst to join our team at Johnson Controls International.

Job Description

This is a full-time opportunity that will provide a challenging and rewarding experience in the field of Human Resources. The successful candidate will be responsible for providing support on issues/inquiries related to our processes and maintaining day-to-day operations to deliver results.

As an HR Operations Analyst, you will collaborate with HR Business Partners, Tier 2, and Centers of Expertise to provide HR Services support. You will be responsible for end-to-end ownership of employee inquiries (wired and non-wired) and people leaders, either through phone support or cases. Additionally, you will participate in the creation of knowledge articles to enhance our knowledge base.

You will specialize in Standard and non-standard HR policies practices, provide onboarding and offboarding support, process transactions in our HR system (Workday, SNOW), and ensure data accuracy. You will also provide specialized administrative support to HR Responsible, Managers, and Vendors, as well as coordinate and manage interactions with Vendors and COE for our day-to-day operations.

The role requires excellent communication skills, both oral and written, and the ability to track and follow up on multiple priorities simultaneously. You will work closely with stakeholders to ensure execution under Service Model SLA's and Key Performance Indicators defined by leadership in regards of calls, cases, and transactions.


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