Human Resource Operations Specialist

hace 2 semanas


San Pedro Garza García, Nuevo León, México Carrier A tiempo completo

Job Description:

We are seeking a highly skilled and detail-oriented Human Resource Operations Specialist to join our team at Carrier.

Role Summary:

The Human Resource Operations Specialist will be responsible for providing exceptional HR administration services to key stakeholders and customers, contributing to the overall vision and strategy of our HR Ops team.

Key Responsibilities:

  • Provide timely, accurate, and customer-focused HR administration services to key stakeholders and customers
  • Support the processing of organizational HR information utilizing various HR systems
  • Validate and audit data to ensure data integrity
  • Serve as an employee and customer advocate who specializes in creating a culture focused on exceptional customer service
  • Interpret and ensure compliance to simple and complex policies and procedures
  • Foster, develop, and maintain strong internal and external relationships with key vendors
  • Utilize multiple online systems to research, analyze, troubleshoot issues, complete requests, and help resolve employee, manager, and HR needs
  • Utilize the case management system to document and escalate inquiries
  • Educate employees on HR services and encourage use of self-service tools
  • Identify opportunities for enhancements, automation, and continued self-service
  • Be a subject matter expert for all relevant services, processes, and policies
  • Work collaboratively with all areas to ensure targets are met and/or exceeded and company initiatives are supported
  • Responsible for achieving internally-set quality standards and identified goals and metrics
  • Create content or knowledge articles and training tools to include in the external/internal knowledge base and continually share with team and clients
  • Support the onboarding process for the business
  • Special Projects and any other duties assigned by the manager

Requirements:

  • University Degree
  • 2 years of experience in the area
  • Advanced and conversational English
  • Basic knowledge of leave requirements and other legal protections afforded by the FMLA, ADA, and other applicable laws
  • Excellent written and verbal communication skills
  • Excellent interpersonal skills, capable of dealing with external sources and all levels of employees. Excellent analytical and problem-solving skills
  • Excellent organizational skills and attention to detail
  • Previous experience with case management tool
  • Previous experience with shared services team helpful

Benefits:

  • We are committed to offering competitive benefits programs for all of our employees and enhancing our programs when necessary
  • Have peace of mind and body with our health insurance
  • Drive forward your career through professional development opportunities

Estimated Salary: $60,000 - $80,000 per annum, depending on experience and qualifications.



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