Financial Operations Coordinator
hace 18 horas
Job Summary:
We are seeking a highly skilled Financial Operations Coordinator to join our team at Johnson Controls. As an Order to Cash Analyst, you will work closely with our customers to ensure accurate Billing and Collection activities.
About the Role:
The successful candidate will be responsible for managing and taking control of the Billing and credit notes process. You will also manage collection processes, provide high-level customer service where necessary, raise cases related to customer queries or issues, and support other finance operations by providing and receiving information from customers regarding billing, collections, and cash application.
Key Responsibilities:
- Manage a broad cross-section of customer portfolios
- Take ownership of the Billing and credit notes process
- Analyze accounts receivable reports to define strategic plans and set priorities
- Support the business by understanding customer payment challenges and assist with research of cases to resolve billing and customer service issues
Requirements:
- At least 1 year of experience in billing, collections, or related fields
- Customer service focused with excellent verbal and written communication skills
- Fluent in English
- Able to self-manage with strong organizational skills
- Team player with a proactive approach and problem-solving personality
Preferred Qualifications:
- Customer service skills
- Previous experience in credit and collections, billing, and disputes
- Knowledge or experience of using ERPs (e.g., iScala, Baan, Oracle)
About Johnson Controls:
Johnson Controls does not request pregnancy or HIV testing as a requirement for admission, permanence, or promotion.
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