Dialer Operations Specialist

hace 1 día


Aguascalientes, Aguascalientes, México Nissan A tiempo completo
Job Summary

Nissan is seeking a highly skilled Dialer Specialist to join our team. As a Dialer Specialist, you will be responsible for monitoring and analyzing predictive dialer campaigns to drive productivity and performance.

Key Responsibilities
  • Conduct daily process checks and verify callable downloads.
  • Assist with the development of the day's tactical calling plan based on expected staff availability, volume, and penetration goals.
  • Maintain historical data and reporting of input measures, job productivity, and effectiveness of tactical plans.
  • Analyze and interpret data to implement process improvements.
  • Integrate data from multiple external data sources.
  • Assist the supervisor with reporting duties, including running daily reports and hourly reports.
  • Monitor dialer campaigns to drive productivity and performance.
  • Perform real-time adjustments or changes to call campaigns based on agent idle time, abandon rates, and real-time answer rates.
  • Monitor real-time performance output for RPC Rate and Connect Rate and adjust or change the dialer tactics to optimize RPC rates and ensure optimal list or file rotation.
  • Work directly with Information Systems support personnel to explain and clarify business requirements, prioritize business unit requests, and review the status of work being performed.
  • Open helpdesk tickets and interface with members of Information Systems to resolve dialer issues.
  • Optimize Prime Time attempts by segments, including business group, delinquency, time zones, and risk scores.
  • Provide input to leadership on ideas for improving the dialer processes, increasing efficiency, and adhering to FDCPA legal compliance.
Requirements
  • Bachelor's degree.
  • Preferred but not required: Proficient in using dialer software and related technologies.
  • Familiarity with call center operations and key performance metrics.
  • Fluent in verbal and written English.
  • Keyboarding and navigation skills between various programs and systems.
  • Working knowledge of MS Office (intermediate).
  • No write-ups in the last 12 months.
  • Weekday availability to work 48 hours per week.
  • Be open to flexible scheduling, including Sundays.
Competencies
  • Oriented to results and details.
  • Flexibility for change.
  • Analytical skills.
  • Customer Focus.
  • Quality-oriented.
  • Cross-Functional focus.
  • Able to manage different software.


  • Aguascalientes, Aguascalientes, México Nissan Motor Corporation A tiempo completo

    Job SummaryNissan Motor Corporation is seeking a highly skilled Call Center Operations Specialist to join our team. As a key member of our customer service department, you will be responsible for monitoring and optimizing our predictive dialer campaigns to drive productivity and performance.Key Responsibilities:Monitor and Analyze Dialer Performance: Conduct...


  • Aguascalientes, Aguascalientes, México Nissan Motor Corporation A tiempo completo

    Job SummaryNissan Motor Corporation is seeking a highly skilled Call Center Operations Specialist to join our team. As a key member of our customer service department, you will be responsible for monitoring and analyzing the performance of our predictive dialer campaigns to ensure optimal results.Key Responsibilities:Monitor and Analyze Dialer Performance:...


  • Aguascalientes, Aguascalientes, México Autoliv Mexico A tiempo completo

    Job SummaryAutoliv Mexico seeks a highly skilled Financial Operations Specialist to join our team. As a key member of our finance department, you will be responsible for managing the accounting process, providing financial information to departments, and participating in quarterly financial forecasts and annual budgeting.Key ResponsibilitiesManage the...


  • Aguascalientes, Aguascalientes, México Donaldson A tiempo completo

    About the RoleDonaldson is a leading filtration solutions provider committed to solving complex challenges. We're seeking a talented Marketing Specialist to join our team in Latin America.This role reports to the Marketing Operations Manager and collaborates closely with local business stakeholders and Marketing Leads. The successful candidate will develop...


  • Aguascalientes, Aguascalientes, México Nissan A tiempo completo

    Job SummaryWe are seeking a highly skilled Funding Operations Specialist to join our team at Nissan. As a key member of our funding operations team, you will be responsible for verifying, reviewing, and processing contracts approved by credit to ensure compliance with State and Federal regulations.Key ResponsibilitiesVerify and review contracts to ensure...


  • Aguascalientes, Aguascalientes, México Nissan A tiempo completo

    {"**Job Summary**": "We are seeking a highly skilled Warehouse Operations Specialist to join our team at Nissan. In this role, you will be responsible for ensuring the efficient and accurate receipt, storage, and dispatch of materials to customers.**Key Responsibilities:*** Perform assigned operations with attention to detail and quality* Execute operations...


  • Aguascalientes, Aguascalientes, México Capgemini A tiempo completo

    Job SummaryWe are seeking a highly skilled Application Operations Specialist to join our team at Capgemini. As a key member of our operations team, you will be responsible for ensuring the smooth operation of our applications and providing timely and responsive support to our clients.Key Responsibilities:Provide Level 2 support for our applications,...


  • Aguascalientes, Aguascalientes, México Autoliv Mexico A tiempo completo

    Job SummaryAutoliv Mexico is seeking a highly skilled Financial Operations Specialist to join our team. As a key member of our finance department, you will be responsible for managing the accounting process from start to finish, ensuring accurate and timely financial reporting.Key ResponsibilitiesManage the accounting process, including accounts payable,...


  • Aguascalientes, Aguascalientes, México Sensata Technologies A tiempo completo

    Job SummarySensata Technologies is seeking a highly skilled Trade Compliance Specialist to join our team. As a Trade Compliance Specialist, you will play a critical role in ensuring that our company complies with all relevant fiscal, customs, and regulatory requirements in Mexico and other countries.Key ResponsibilitiesCustoms Compliance: Ensure that all...


  • Aguascalientes, Aguascalientes, México Canonical A tiempo completo

    About CanonicalCanonical is a leading provider of open source software and operating systems to the global enterprise and technology markets. Our platform, Ubuntu, is widely used in breakthrough enterprise initiatives such as public cloud, data science, AI, engineering innovation, and IoT. Our customers include the world's leading public cloud and silicon...


  • Aguascalientes, Aguascalientes, México Sensata Technologies A tiempo completo

    Job Summary: We are seeking a highly skilled Trade Compliance Specialist to join our team at Sensata Technologies. As a Trade Compliance Specialist, you will play a critical role in ensuring that our company complies with all relevant fiscal, customs, and legal regulations in Mexico and other countries for import and export purposes.Key...


  • Aguascalientes, Aguascalientes, México Sensata Technologies A tiempo completo

    {"h3": "Trade Compliance Specialist Role Overview"} The Trade Compliance Specialist at Sensata Technologies plays a vital role in ensuring the company's compliance with fiscal, customs, and legal regulations in Mexico and other countries for import and export purposes. Key Responsibilities: Ensure the application of regulations and duties preferences in...


  • Aguascalientes, Aguascalientes, México Nissan A tiempo completo

    Job Summary:Nissan is seeking a highly skilled Cost Control Specialist to join our team. As a key member of our operations team, you will be responsible for managing and controlling costs across various departments.Key Responsibilities:Develop and implement cost-saving strategies to reduce logistics costsGuarantee the reliability and quality of budget...


  • Aguascalientes, Aguascalientes, México Grupo Modelo A tiempo completo

    About UsAt Grupo Modelo, we're driven by a passion for innovation and a commitment to excellence. As a leading brewer, we're constantly pushing the boundaries of what's possible, and we're looking for talented individuals to join our team.Job SummaryWe're seeking a highly skilled Logistics Efficiency Specialist to join our team. As a key member of our...


  • Aguascalientes, Aguascalientes, México Nissan A tiempo completo

    **Key Responsibilities**:Our ideal candidate will be responsible for the efficient administration of drivers' travel expenses, ensuring accurate validation of operational trips and effective fleet usage control. They will also be in charge of registering and validating trips by drivers, maintaining an integral record of operations, and controlling and...


  • Aguascalientes, Aguascalientes, México Nissan A tiempo completo

    Job SummaryWe are seeking a highly skilled Cost Control Specialist to join our team at Nissan. The successful candidate will be responsible for budget generation, month-end closing, and TDC report analysis.Key ResponsibilitiesDevelop and implement cost-saving initiatives to reduce logistics costsGuarantee the reliability and quality of budget...


  • Aguascalientes, Aguascalientes, México 305 FLEXTRONICS MANUFACTURING AGUASCALIENTES A tiempo completo

    Job SummaryJob OverviewWe are seeking a skilled Procurement Specialist to join our Global Procurement & Supply Chain team at 305 FLEXTRONICS MANUFACTURING AGUASCALIENTES. As a key member of our team, you will be responsible for sourcing and procuring high-quality materials and services to support our business operations.What You'll DoAs a Procurement...


  • Aguascalientes, Aguascalientes, México Grupo Modelo A tiempo completo

    Join Our Team of Ambitious ProfessionalsWe are a dynamic and innovative company, Grupo Modelo, that is passionate about brewing the world's most loved beers and creating meaningful experiences. As a Wfm & Routine Specialist, you will be part of a team that is empowered to lead real change, deliver on tough challenges, and take accountability for the...


  • Aguascalientes, Aguascalientes, México Flex A tiempo completo

    About the RoleFlex, a leading global manufacturing company, is seeking a highly skilled Executive Support Specialist to join our team. As a key member of our operations team, you will provide administrative support to our executives, ensuring seamless day-to-day operations and contributing to our company's growth and success.Key ResponsibilitiesPrioritize...


  • Aguascalientes, Aguascalientes, México Capgemini A tiempo completo

    Job SummaryWe are seeking a highly skilled Technical Support Specialist to join our team at Capgemini. As a Technical Support Specialist, you will be responsible for providing technical support and assistance to our clients and internal teams.Key ResponsibilitiesRespond to technical tickets and provide timely and effective solutions to reported system bugs...