Technical Support Specialist
hace 23 horas
Job Summary
We are seeking a highly skilled Technical Support Specialist to join our team at Capgemini. As a Technical Support Specialist, you will be responsible for providing technical support and assistance to our clients and internal teams.
Key Responsibilities
- Respond to technical tickets and provide timely and effective solutions to reported system bugs and enhancements.
- Remediate applications based on ticket analysis and improve the end-user experience.
- Define technical solutions and collaborate with the Senior Technical Lead/Architecture team to meet business requirements and project plans.
- Troubleshoot and manage integrations with other applications.
- Monitor and improve application performance and reduce time to market through automation.
- Create training documentation as needed for features developed to be shared with end-users.
- Ensure the security of the application, including business continuity and disaster recovery plans.
- Manage and deliver the execution of application upgrades and sustain applications.
- Maintain the systems' technology stack.
- Operate within the Security Operations standards and guidelines.
- Ensure that knowledge management and application documentation are updated systematically and periodically.
Requirements
- Strong knowledge of Java, SQL, and React.
- Excellent communication and writing skills.
- Azure development and Ops experience is a plus.
- Strong soft skills, including working under pressure, quality at work, and results-oriented.
About Capgemini
Capgemini is a global leader in consulting, technology services, and digital transformation. We help our clients transform and succeed in a rapidly changing world. Our team of experts works with clients to identify and solve complex business problems, leveraging our global delivery model and Rightshore approach.
What You'll Bring
As a Technical Support Specialist at Capgemini, you will bring a strong technical background, excellent communication skills, and a passion for delivering high-quality solutions. You will work closely with our clients and internal teams to provide technical support and assistance, and contribute to the success of our projects.
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