Technical Support Specialist

hace 23 horas


Aguascalientes, Aguascalientes, México Capgemini A tiempo completo

Job Summary

We are seeking a highly skilled Technical Support Specialist to join our team at Capgemini. As a Technical Support Specialist, you will be responsible for providing technical support and assistance to our clients and internal teams.

Key Responsibilities

  • Respond to technical tickets and provide timely and effective solutions to reported system bugs and enhancements.
  • Remediate applications based on ticket analysis and improve the end-user experience.
  • Define technical solutions and collaborate with the Senior Technical Lead/Architecture team to meet business requirements and project plans.
  • Troubleshoot and manage integrations with other applications.
  • Monitor and improve application performance and reduce time to market through automation.
  • Create training documentation as needed for features developed to be shared with end-users.
  • Ensure the security of the application, including business continuity and disaster recovery plans.
  • Manage and deliver the execution of application upgrades and sustain applications.
  • Maintain the systems' technology stack.
  • Operate within the Security Operations standards and guidelines.
  • Ensure that knowledge management and application documentation are updated systematically and periodically.

Requirements

  • Strong knowledge of Java, SQL, and React.
  • Excellent communication and writing skills.
  • Azure development and Ops experience is a plus.
  • Strong soft skills, including working under pressure, quality at work, and results-oriented.

About Capgemini

Capgemini is a global leader in consulting, technology services, and digital transformation. We help our clients transform and succeed in a rapidly changing world. Our team of experts works with clients to identify and solve complex business problems, leveraging our global delivery model and Rightshore approach.

What You'll Bring

As a Technical Support Specialist at Capgemini, you will bring a strong technical background, excellent communication skills, and a passion for delivering high-quality solutions. You will work closely with our clients and internal teams to provide technical support and assistance, and contribute to the success of our projects.



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