Claims Coordinator
hace 1 día
As a Claims Coordinator at Assurant, you will be responsible for the coordination and monitoring of the operation of automobile accidents. Your primary goal will be to generate indicators of quality and staff productivity, and to periodically present the monthly reports that are requested. You will also anticipate potential problems to propose improvements in processes and technological tools.
Key Responsibilities:
- Implement the strategy to reach consistently the department's performance indexes: approval time, average repair cost, etc.
- Direct the team's activities to achieve the goals, perform as a coach for the team development, contribute to the development of team performance through continuous follow-up and individual feedback based on performance indicators.
- Provide technical support to the New Products / Commercial area / Implementation area in the development of new products.
- Negotiate, lower rates of product repairs.
- Remain technically and administratively up to date with aspects involving the regulation of claims.
Requirements:
- University graduate Mechanical or Industrial Engineer, Administration.
- Knowledge on auto claims insurance appraisal or extended warranty for cars.
- Minimum 2 years of experience in positions such as: Auto Claims Supervisor, Auto Claims Appraisal Supervisor, OEM Extended Warranty Coordinator.
- People Management.
- Advanced negotiation skill.
- Resilient.
- Fluent in English.
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