Operations Administrator

hace 4 semanas


Xico, México Compucom Systems, Inc. A tiempo completo
Why CompuCom?

We're seeking a skilled and detail-oriented Remote IT Technician to join our team. As a key member of our technical support team, you will be responsible for resolving complex technical issues for our clients. Your expertise in troubleshooting and problem-solving will be essential in providing exceptional customer service and ensuring our clients' satisfaction.

Responsibilities:
  • Provide technical support and troubleshooting for a wide range of products and account specifics.
  • Work closely with other departments, including logistics, level 1, service desk, and tech support, to resolve issues efficiently.
  • Develop and maintain a deep understanding of diagnostic software, network documentation, and online documentation resources.
  • Participate in ongoing training and professional development to stay up-to-date with the latest technologies and industry trends.
  • Meet or exceed performance metrics and quality standards.
Requirements:
  • Excellent English skills, both technical and business conversational.
  • Ability to provide exceptional customer service and quality to internal and external clients.
  • Strong analytical, cognitive, and communication skills.
  • Multitasking skills, with a sense of urgency and responsibility.
  • Desirable: A+ Certification (if hired without it, the certification exam will need to be completed within 6 months).
  • Hardware and software support experience, including Windows OS for Desktops and Laptops.
  • Experience using at least one ITSM Ticketing tool (e.g. Service Now, CA, Remedy, Clearvision, etc.).
  • Ability to work night shifts.

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