Order Administrator
hace 4 semanas
Job Summary
The Order Administrator is responsible for managing the Quote to Cash process for Tier 0 & 1 Orders, ensuring exceptional customer satisfaction and effective order follow-up. This role involves collaborating with cross-functional teams to improve service levels, align priorities to meet customer expectations, and resolve disputes as necessary. The Order Administrator ensures compliance with procedures and financial regulations for order management and maintains accurate information in the ERP system.
Key Responsibilities
- Customer Service
- Respond to all customer inquiries within 24 hours.
- Schedule weekly calls with customers to ensure orders meet the requested dates.
- Directly address and resolve customer disputes.
- Provide customers with Order Status Reports.
- Order Execution
- Proactively handle the order backlog.
- Supervise and report on order status regularly.
- Follow up on commitments and delivery achievements with customers.
- Supervise the delivery process within the internal supply chain.
- Sales Updates
- Weekly monitoring of critical orders with the sales team.
- Analyze risks and opportunities based on credit status, customer feedback, plant deliveries, logistics timing, and service operations.
Requirements
- Degree or equivalent experience in a business-related field.
- Experience Requirements: 1+ years of experience in order administration and resource management.
- Experience with ERP systems is a plus.
- Ability to prioritize multiple tasks and adapt to changing priorities.
- 1+ years in customer service.
Preferred Qualifications
- Supply Chain Management
- Logistics
- Order Administration
- ERP Systems
Traits & Skills
- Self-confidence and resilience.
- Strong analytical skills and the ability to work efficiently across departments.
- Proactive and productive with a self-starting demeanor.
- Capable of multitasking and handling significant priorities.
- Proficient in digital literacy, including Excel.
- Excellent social skills, both oral and written, with tact and good judgment.
Our Offer
Emerson offers a competitive benefits package to recognize and support our employees. We are committed to our core values and believe in respecting diversity and inclusion. We do not discriminate and welcome all qualified candidates to apply and become part of our team.
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