Senior Team Manager

hace 6 días


Guadalajara, Jalisco, México Wipro Technologies A tiempo completo
Job Description

Roles and Responsibilities:

We are seeking a highly skilled and experienced Team Leader to join our team at Wipro Technologies. As a Team Leader, you will be responsible for:

Key Responsibilities:

  • Providing real-time problem-solving skills to resolve complex issues
  • Engaging in daily client interaction to build strong relationships
  • Mentoring new agents to ensure their success
  • Conducting weekly 1:1 coaching sessions for performance feedback
  • Utilizing knowledge of MS Office to support team members
  • Researching and resolving complicated issues in a fast-paced environment
  • Understanding and adhering to Healthcare Payer scope of services and compliance

Requirements:

  • Strong problem-solving skills and ability to work in a team environment
  • Excellent communication and interpersonal skills
  • Ability to mentor and coach team members
  • Knowledge of MS Office and ability to learn new systems quickly
  • Understanding of Healthcare Payer scope of services and compliance

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