Service Agent II
hace 1 mes
FedEx is seeking a highly skilled and detail-oriented Service Agent II to join our team. As a Service Agent II, you will be responsible for providing exceptional customer service, handling administrative tasks, and coordinating front-line operations.
Key Responsibilities- Assist customers with package tracing, answer questions about FedEx products and services, and provide over-the-counter and over-the-phone service.
- Prepare various operations reports and maintain accurate records and files.
- Handle customer packages in the cage, review airway bills, and register as necessary.
- Provide administrative and clerical support to the Station Ops Manager.
- Ensure proper labeling, legality of content, and compliance with Customs documentation.
- Maintain a neat and clean appearance of the workplace and front counter.
- Recognize new customers and additional business opportunities, open new accounts, and submit sales leads.
- High School degree or equivalent.
- Proficiency in English (450 TOEIC points).
- Previous clerical or customer service experience in a service environment or 18 months of experience as a Service Agent.
- Ability to lift 70 lbs. and maneuver packages weighing up to 150 lbs. with appropriate equipment.
- Good general office skills, including typing, filing, and computer literacy.
- Excellent communication, organizational, and human relations skills.
- Clear and articulate speaking voice.
- Clean cut and neat appearance.
- Ability to successfully complete the Reading, Listening, Sorting, and Math sections of the Basic Skills Test.
- Able to work variable shifts.
FedEx is widely acknowledged as a world-class company, consistently recognized as a great place to work, a technology innovator, and one of the world's most admired and respected companies.
We are honored and proud to be consistently recognized for our commitment to excellence, innovation, and customer satisfaction.
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