Technical Support Expert for IT Infrastructure

hace 2 semanas


Tijuana, Baja California, México Allstate A tiempo completo

The role of Desktop Support Specialist is crucial in ensuring the seamless operation of our IT infrastructure. As a key member of our team, you will provide technical support and incident management to end-users on complex issues related to computer operations and networks.

We are looking for an experienced professional with excellent problem-solving skills to join our team. The ideal candidate will have a strong background in hardware troubleshooting, data backup and recovery, and system installation. If you are passionate about delivering exceptional customer service and have a knack for resolving complex technical issues, we want to hear from you.

**Key Responsibilities:**

Tech Support Services:

  • Diagnose and resolve complex hardware problems
  • Perform and document installs (moves, adds, and changes) for PC hardware including PCs, notebooks, printers, LAN connections, telephones, and other peripherals
  • Perform complex data backup and data recovery
  • Resolve difficult problems and issues that may occur during or after installation

Data Management:

  • Collect data from the database or tracking software
  • Create queries and design reports using designated tools
  • Enter ticket, request, or incident information into the approved database or tracking software

**Education & Experience:

Preferred Qualifications:

  • 4-year Bachelor's Degree
  • 0-2 years of experience in technical support

**What We Offer:

We offer a competitive salary of $50,000-$60,000 per year, depending on experience, plus benefits, and opportunities for career growth. At Allstate, we value diversity, equity, and inclusion, and strive to create a work environment where everyone feels valued and supported. If you are a motivated and results-driven individual who thrives in a fast-paced environment, we encourage you to apply.



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