Technical Support Expert for IT Infrastructure
hace 2 semanas
The role of Desktop Support Specialist is crucial in ensuring the seamless operation of our IT infrastructure. As a key member of our team, you will provide technical support and incident management to end-users on complex issues related to computer operations and networks.
We are looking for an experienced professional with excellent problem-solving skills to join our team. The ideal candidate will have a strong background in hardware troubleshooting, data backup and recovery, and system installation. If you are passionate about delivering exceptional customer service and have a knack for resolving complex technical issues, we want to hear from you.
**Key Responsibilities:**
Tech Support Services:
- Diagnose and resolve complex hardware problems
- Perform and document installs (moves, adds, and changes) for PC hardware including PCs, notebooks, printers, LAN connections, telephones, and other peripherals
- Perform complex data backup and data recovery
- Resolve difficult problems and issues that may occur during or after installation
Data Management:
- Collect data from the database or tracking software
- Create queries and design reports using designated tools
- Enter ticket, request, or incident information into the approved database or tracking software
**Education & Experience:
Preferred Qualifications:
- 4-year Bachelor's Degree
- 0-2 years of experience in technical support
**What We Offer:
We offer a competitive salary of $50,000-$60,000 per year, depending on experience, plus benefits, and opportunities for career growth. At Allstate, we value diversity, equity, and inclusion, and strive to create a work environment where everyone feels valued and supported. If you are a motivated and results-driven individual who thrives in a fast-paced environment, we encourage you to apply.
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