IT Desktop Support Specialist
hace 15 horas
Job Description:
- In this role, you will be responsible for providing exceptional desktop support services to our clients.
About the Role:
- You will be working as a part of our IT team to ensure seamless operation of desktop systems and resolve any technical issues that may arise.
- Your primary focus will be on managing desktop devices (hardware, software, and connectivity) incidents through to resolution.
- You will also be responsible for managing IMAC and desk-side support services, including hard and soft break fix services for laptops and desktops.
- Additionally, you will provide standard and approved hardware and software support and maintenance on Desktop Devices for their entire lifecycle.
- This includes remote management using appropriate tools, patch updates, hardware replacements, and spares provided by vendors.
- You will analyze Service Desk calls for Desktop Devices and incident data to identify potential user training requirements and automation opportunities.
- It is essential to ensure that each Desktop Device is installed with the appropriate Desktop image.
- You will also monitor security profiles and anti-virus software on all Desktop Devices and take action in case of non-compliance with security requirements.
- Furthermore, you will provide VIP support for desk-side issues per contract and serve as the point of contact at the site for all IT-related issues if no other IT support team is available.
Requirements:
- You should have knowledge and experience with Windows 7 OS.
- Good knowledge in Active Directory and hands-on support is desirable.
- Knowledge and experience of supporting MAC devices and tablets are also beneficial.
- You should have experience with a service management tool – ServiceNow.
- A good understanding of EUC tools, remote support tools, MS Office, and Outlook is required.
- It is preferable to have a good understanding of Lync, VPN, and mobile device support.
- You should be aware of ITIL processes, including Incident, Change, Problem, Service Request, and related activities like spare and buffer stock management.
- An associate degree (A.A.) or equivalent from a three-year college or technical school with an emphasis in electronics is required; a Bachelor's degree is preferred.
Salary: $65,000 - $80,000 per year
-
IT Support Specialist
hace 2 días
Tijuana, Baja California, México Iron Systems A tiempo completoJob DescriptionWe are seeking a highly skilled IT Support Specialist to join our team at Iron Systems, specializing in the EUC Desktop Environment. This role will be responsible for providing top-notch support and maintenance services for desktop devices, ensuring seamless operations and user satisfaction.
-
EUC Desktop Support Specialist
hace 1 semana
Tijuana, Baja California, México Iron Systems A tiempo completoJob DescriptionWe are seeking an experienced EUC Desktop Support Specialist to join our team at Iron Systems. In this role, you will be responsible for providing top-notch support and maintenance for desktop devices, including hardware, software, and connectivity incidents.Responsibilities:Manage desktop device incidents through to resolution, ensuring...
-
Desktop Support Specialist
hace 1 semana
Tijuana, Baja California, México Iron Service Global Inc A tiempo completoJob SummaryWe are seeking a skilled Desktop Support Specialist to join our team at Iron Service Global Inc. As an IT Field Technician, you will be responsible for providing top-notch technical support to our clients.About the RoleThis is a unique opportunity to work in a fast-paced environment where no two days are the same. You will be working on-site,...
-
Senior Desktop Support Specialist
hace 5 días
Tijuana, Baja California, México Iron Systems A tiempo completoJob DescriptionWe are seeking a highly skilled Desktop Support Specialist to join our team at Iron Systems.About the RoleThis is a full-time position responsible for providing expert-level technical support and maintenance for desktop devices, including hardware, software, and connectivity issues.Responsibilities:Manage and resolve desktop device incidents...
-
EUC Desktop Support Specialist
hace 4 semanas
Tijuana, Baja California, México Iron Systems A tiempo completoJob Summary:We are seeking a skilled Desktop Support Technician to join our team at Iron Systems. As a Desktop Support Technician, you will be responsible for providing top-notch support for our desktop devices, including hardware, software, and connectivity issues.Key Responsibilities:Manage desktop device incidents through to resolution, ensuring minimal...
-
Enterprise Desktop Support Specialist
hace 6 días
Tijuana, Baja California, México Iron Systems A tiempo completoIron Systems is seeking a highly skilled Enterprise Desktop Support Specialist to join our team. This role requires someone who can manage desktop devices, provide standard hardware and software support, and ensure that each device is installed with the appropriate image.Job Description:We are looking for a motivated individual with knowledge of Windows 7 OS...
-
EUC Desktop Support Specialist
hace 3 semanas
Tijuana, Baja California, México Iron Systems A tiempo completoJob Summary:EUC Desktop Support is a critical role within Iron Systems, responsible for managing desktop devices and providing exceptional support to our users. As a Desktop Infrastructure Technician, you will be the primary point of contact for all desktop-related issues, ensuring that our devices are running smoothly and securely.Key...
-
EUC Desktop Support Specialist
hace 1 mes
Tijuana, Baja California, México Iron Systems A tiempo completoJob Title: EUC Desktop SupportAt Iron Systems, we are seeking a highly skilled EUC Desktop Support professional to join our team. The successful candidate will be responsible for providing top-notch support for our desktop devices, ensuring that they are running smoothly and efficiently.Responsibilities:Manage desktop device incidents through to resolution,...
-
IT Support Specialist
hace 4 semanas
Tijuana, Baja California, México Mammotome A tiempo completoJob SummaryMammotome is seeking a highly motivated and detail-oriented IT Support Specialist to join our team. As an IT Support Specialist, you will be responsible for providing technical assistance to our employees, troubleshooting and resolving technical issues, and maintaining the overall health of our IT infrastructure.Key ResponsibilitiesRespond to IT...
-
IT Support Specialist
hace 1 semana
Tijuana, Baja California, México Autoliv Mexico A tiempo completoAbout the Role:**IT Support Specialist** at Autoliv Mexico.****Responsibilities and Requirements:**We are seeking an IT Support Specialist to join our team. The ideal candidate will have a Bachelor's Degree in Engineering or a related field and basic IT knowledge. Experience in hardware and network support is a plus.**Key...
-
EUC Desktop Support Specialist
hace 4 semanas
Tijuana, Baja California, México Iron Systems A tiempo completoJob Summary:We are seeking a skilled Desktop Support Technician to join our team at Iron Systems. As a Desktop Support Technician, you will be responsible for managing desktop devices, including hardware, software, and connectivity incidents, and providing standard and approved hardware and software support and maintenance on Desktop Devices for their entire...
-
Network Support Specialist
hace 1 semana
Tijuana, Baja California, México Tech Domain A tiempo completo**Job Overview:**We are looking for an experienced IT & Network Support Specialist to join our team at Tech Domain. The ideal candidate will have a strong background in IT Infrastructure Library and Windows Server Administration, with a focus on utilizing programming techniques for various initiatives.The successful candidate will be responsible for...
-
Technical Support Specialist
hace 4 semanas
Tijuana, Baja California, México Pagepersonnel A tiempo completoJob SummaryPagepersonnel is seeking a skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing technical assistance to our global company, specializing in medical technology. Your primary focus will be on supporting the daily IT operations, ensuring the smooth functioning of our systems...
-
IT Infrastructure Support Specialist
hace 1 día
Tijuana, Baja California, México Usa Vein Clinics A tiempo completoJob SummaryWe are seeking a highly skilled IT Helpdesk Support Specialist to join our team at Usa Vein Clinics. As an IT Helpdesk Support Specialist, you will play a crucial role in ensuring the smooth operation of our computer systems and networks.
-
Desktop Support Specialist
hace 4 semanas
Tijuana, Baja California, México NTT DATA Services A tiempo completoJob Summary:We are seeking a skilled Desktop Support Technician to join our team in Tijuana, Mexico. The successful candidate will be responsible for performing basic configuration of desktop, notebook, and printers, as well as assisting with simple parts replacement and repair.About the Role:This is a field-based position that requires travel. The ideal...
-
Enterprise IT Support Specialist
hace 5 días
Tijuana, Baja California, México Ntt Data Services A tiempo completoAbout NTT DATANTT DATA is a trusted global innovator of business and technology services, serving 75% of the Fortune Global 100. We help clients innovate, optimize, and transform for long-term success.Salary RangeWe offer an estimated salary range of $55,000 - $80,000 per annum, based on experience and qualifications.Job DescriptionWe are seeking an...
-
IT Support Specialist
hace 1 semana
Tijuana, Baja California, México Producepay A tiempo completoThe IT Support Specialist at Producepay is an entry-level role within the organization's IT department, designed to provide hands-on experience and exposure to various aspects of IT support and operations. This role is ideal for individuals pursuing a career in information technology, computer science, or a related field, as it offers an opportunity to gain...
-
Desktop Support Specialist
hace 1 mes
Tijuana, Baja California, México Ntt Data A tiempo completoReq ID: 294183We are seeking a skilled Desktop Support Technician to provide technical assistance and support for desktops, laptops, and printers in Tijuana, Mexico.The ideal candidate will have basic knowledge of Windows operating systems and excellent client service skills. Responsibilities include performing basic configuration, assisting with simple...
-
Desktop Support Specialist
hace 3 semanas
Tijuana, Baja California, México NTT DATA A tiempo completoJob SummaryReq ID: 294183 NTT DATA seeks a skilled Desktop Support Technician to join our team in Tijuana, Mexico. The ideal candidate will possess basic knowledge of Windows operating systems and client service skills.This role performs basic desktop configuration, assists with parts replacement and repair, and may require travel. The successful candidate...
-
IT Support Specialist
hace 4 semanas
Tijuana, Baja California, México Usa Vein Clinics A tiempo completo**Job Summary**We are seeking a highly skilled IT Support Specialist to join our team at Usa Vein Clinics. As a key member of our technical support team, you will be responsible for providing top-notch support to our offices in multiple states, ensuring that our computer systems and networking are running smoothly.**Key Responsibilities**:- Collaborate with...