IT Desktop Support Specialist

hace 15 horas


Tijuana, Baja California, México Iron Systems A tiempo completo

Job Description:

  • In this role, you will be responsible for providing exceptional desktop support services to our clients.

About the Role:

  • You will be working as a part of our IT team to ensure seamless operation of desktop systems and resolve any technical issues that may arise.
  • Your primary focus will be on managing desktop devices (hardware, software, and connectivity) incidents through to resolution.
  • You will also be responsible for managing IMAC and desk-side support services, including hard and soft break fix services for laptops and desktops.
  • Additionally, you will provide standard and approved hardware and software support and maintenance on Desktop Devices for their entire lifecycle.
  • This includes remote management using appropriate tools, patch updates, hardware replacements, and spares provided by vendors.
  • You will analyze Service Desk calls for Desktop Devices and incident data to identify potential user training requirements and automation opportunities.
  • It is essential to ensure that each Desktop Device is installed with the appropriate Desktop image.
  • You will also monitor security profiles and anti-virus software on all Desktop Devices and take action in case of non-compliance with security requirements.
  • Furthermore, you will provide VIP support for desk-side issues per contract and serve as the point of contact at the site for all IT-related issues if no other IT support team is available.

Requirements:

  • You should have knowledge and experience with Windows 7 OS.
  • Good knowledge in Active Directory and hands-on support is desirable.
  • Knowledge and experience of supporting MAC devices and tablets are also beneficial.
  • You should have experience with a service management tool – ServiceNow.
  • A good understanding of EUC tools, remote support tools, MS Office, and Outlook is required.
  • It is preferable to have a good understanding of Lync, VPN, and mobile device support.
  • You should be aware of ITIL processes, including Incident, Change, Problem, Service Request, and related activities like spare and buffer stock management.
  • An associate degree (A.A.) or equivalent from a three-year college or technical school with an emphasis in electronics is required; a Bachelor's degree is preferred.

Salary: $65,000 - $80,000 per year


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