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Customer Success Project Manager Associate
hace 2 meses
We are seeking a highly skilled Customer Success Project Manager Associate to join our team at Infor. As a key member of our customer success team, you will play a crucial role in ensuring the smooth and efficient operation of our customer success operations.
Key Responsibilities- Process and Data Management: Maintain efficient processes for managing data in Gainsight related to Customer Success Operations and strategic initiatives, update and maintain data in Gainsight to ensure accuracy and accessibility for the team.
- Reporting and Analysis: Extract and analyze data from various sources to generate regular reports and metrics, providing insights into customer success operations and programs, identify trends, patterns, and opportunities for improvement to enhance the customer experience.
- Cross-functional Collaboration: Collaborate with cross-functional teams to drive key projects, including Sales operations and Finance department to ensure accurate and timely program reporting.
- Documentation and Training: Maintain comprehensive documentation, including standard operating procedures, training materials, and best practices.
- Project Management: Establish project plans, tasks, resources, and ownership to ensure timelines are met, coordinate resources for the planning and execution of projects.
- Experience: Experience working in business operations, data management, or customer success roles, with a focus on data analysis and project planning.
- Skills: Experience working with cross-functional teams, CRM systems, Gainsight, data analysis tools, and Microsoft Office Suite.
- Education: Bachelor's degree in Business Administration, Computer Science, or related field.
Infor is a global leader in business cloud software products for companies in industry-specific markets. We build complete industry suites in the cloud and efficiently deploy technology that puts the user experience first, leverages data science, and integrates easily into existing systems. Over 60,000 organizations worldwide rely on Infor to help overcome market disruptions and achieve business-wide digital transformation.
