Customer Success Associate
hace 3 semanas
Our Mission
At 6sense, we're revolutionizing the way B2B organizations create revenue by predicting customer buying behavior and recommending the best course of action. Our Revenue AI platform is the only sales and marketing platform that unlocks the ability to create, manage, and convert high-quality pipeline to revenue.
Our People
We're a team of passionate individuals who serve with purpose. We live by our core values of Accountability, Growth Mindset, Integrity, Fun, and One Team. Every team member plays a crucial role in defining the future of our industry-leading technology. We're a place where difference-makers roll up their sleeves, take risks, act with integrity, and measure success by the value we create for our customers.
What We're Looking For
The Associate Customer Success Manager will play a key role in driving customer success, optimization, and identifying new business opportunities for customers. This includes qualifying and nurturing customers in our rapidly growing business.
Key Responsibilities
Own customer relationships, including increasing adoption, ensuring retention, and delivering satisfaction. Manage the ongoing customer life cycle by ensuring timely deployment of use cases, pointing to self-serve and on-demand content. Escalation management, stakeholder management (internal and external), and developing new ways to share relevant data and insights that impact customers and tie back to their success drivers.
Requirements
2-4 years of experience in customer success management working with a SaaS product and/or SMB customers. Proactive, self-starter with attention to detail and excellent interpersonal skills. Able to act as a consultant by understanding customer business needs and a trusted advisor to secure customer advocacy towards our organization. Excellent communication, listening, and articulation skills. Experience using CRM and customer success management tools. Comfortable working in a fast-paced and dynamic environment. Strong work ethic and a team player, empathetic, highly responsive, curious, and energetic. Product savvy, able to develop a strong understanding and technical knowledge to speak confidently to customers. Bachelor's degree or equivalent practical experience.
Our Benefits
Full-time employees enjoy health coverage, paid parental leave, generous paid time-off and holidays, quarterly self-care days off, and stock options. We provide the equipment and support needed to work and connect with teams, at home or in one of our offices.
Our Culture
We have a growth mindset culture that's represented in all we do, from onboarding through numerous learning and development initiatives, including access to our LinkedIn Learning platform. Employee well-being is top of mind for us. We host quarterly wellness education sessions to encourage self-care and personal growth. From wellness days to ERG-hosted events, we celebrate and energize all 6sense employees and their backgrounds.
Equal Opportunity Employer
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