Customer Success Associate

hace 3 semanas


Xico, México 6Sense A tiempo completo

Our Mission

At 6sense, we're revolutionizing the way B2B organizations create revenue by predicting customer buying behavior and recommending the best course of action. Our Revenue AI platform is the only sales and marketing platform that unlocks the ability to create, manage, and convert high-quality pipeline to revenue.

Our People

We're a team of passionate individuals who serve with purpose. We live by our core values of Accountability, Growth Mindset, Integrity, Fun, and One Team. Every team member plays a crucial role in defining the future of our industry-leading technology. We're a place where difference-makers roll up their sleeves, take risks, act with integrity, and measure success by the value we create for our customers.

What We're Looking For

The Associate Customer Success Manager will play a key role in driving customer success, optimization, and identifying new business opportunities for customers. This includes qualifying and nurturing customers in our rapidly growing business.

Key Responsibilities

Own customer relationships, including increasing adoption, ensuring retention, and delivering satisfaction. Manage the ongoing customer life cycle by ensuring timely deployment of use cases, pointing to self-serve and on-demand content. Escalation management, stakeholder management (internal and external), and developing new ways to share relevant data and insights that impact customers and tie back to their success drivers.

Requirements

2-4 years of experience in customer success management working with a SaaS product and/or SMB customers. Proactive, self-starter with attention to detail and excellent interpersonal skills. Able to act as a consultant by understanding customer business needs and a trusted advisor to secure customer advocacy towards our organization. Excellent communication, listening, and articulation skills. Experience using CRM and customer success management tools. Comfortable working in a fast-paced and dynamic environment. Strong work ethic and a team player, empathetic, highly responsive, curious, and energetic. Product savvy, able to develop a strong understanding and technical knowledge to speak confidently to customers. Bachelor's degree or equivalent practical experience.

Our Benefits

Full-time employees enjoy health coverage, paid parental leave, generous paid time-off and holidays, quarterly self-care days off, and stock options. We provide the equipment and support needed to work and connect with teams, at home or in one of our offices.

Our Culture

We have a growth mindset culture that's represented in all we do, from onboarding through numerous learning and development initiatives, including access to our LinkedIn Learning platform. Employee well-being is top of mind for us. We host quarterly wellness education sessions to encourage self-care and personal growth. From wellness days to ERG-hosted events, we celebrate and energize all 6sense employees and their backgrounds.

Equal Opportunity Employer



  • Xico, México Circles A tiempo completo

    • **Job Title:** Technical Customer Success Associate• **Company:** Circles• **Job Description:**• At Circles, we are seeking a Technical Customer Success Associate to join our team. As a Technical Customer Success Associate, you will play a crucial role in ensuring customer satisfaction and success through technical support, problem-solving, and...


  • Xico, México Gigamon A tiempo completo

    About the RoleGigamon's Customer Success Team is responsible for delivering exceptional customer experiences. As a Customer Success Associate, you will play a key role in ensuring our customers achieve their objectives.You will work closely with our customers to understand their needs and provide tailored support to help them maximize their Gigamon...


  • Xico, México Qualtrics A tiempo completo

    At Qualtrics, we're dedicated to delivering exceptional frontline experiences, building high-performing teams, and designing products people love. As a key member of our Customer Operations organization, you'll play a pivotal role in helping our customers achieve extraordinary business results.The Customer Success Associate role is a critical component of...


  • Xico, México Thomson Reuters A tiempo completo

    About the Role:In this opportunity as an Associate Customer Success Executive, you will lead the charge in driving renewal and upsell sales motions for existing accounts. You will identify the best virtual channel for engagement with customers, validate customer needs, and shape product plans to drive sales to close. Additionally, you will support in...


  • Xico, México Salesforce, Inc. A tiempo completo

    Job Title: Customer Success ManagerAt Salesforce, Inc., we're seeking a highly skilled Customer Success Manager to join our team. As a key member of our Customer Success organization, you will be responsible for partnering with our largest and highest-profile customers to ensure their success on the Salesforce platform.Key Responsibilities:Partner with...


  • Xico, México Nielsen A tiempo completo

    At Nielsen, we believe in empowering our associates to drive their own career growth. As a Customer Success Specialist, you will play a critical role in delivering value to our clients through expert data analysis and strategic recommendations.This position requires a strong understanding of Nielsen's products and data, as well as excellent communication and...


  • Xico, México Thomson Reuters A tiempo completo

    About the Role:In this opportunity as an Associate Customer Success Executive, you will be responsible for driving renewal and upsell sales motions for existing accounts. You will identify the best virtual channel for engagement with customers, validate customer needs, shape product plans, and drive sales to close.Key Responsibilities:Closes renewals and...


  • Xico, México Thomson Reuters A tiempo completo

    About the RoleIn this exciting opportunity as an Associate Customer Success Executive, you will play a key role in driving renewal and upsell sales motions for existing accounts, identifying the best virtual channel for engagement with customers, and validating customer needs to shape product plans and drive sales to close.Main Responsibilities:Close...


  • Xico, México Td Synnex A tiempo completo

    **About the Role**:We are seeking a highly motivated Customer Success Representative to join our team at TD SYNNEX Mexico. As a key member of our organization, you will play a crucial role in delivering exceptional customer experiences and driving business growth.**Key Responsibilities:**- Demonstrate entry-level working knowledge of product, pricing,...

  • Customer Success Manager

    hace 4 semanas


    Xico, México Salesforce A tiempo completo

    Job CategoryCustomer SuccessJob Details**About Salesforce**We're the Customer Company, inspiring the future of business with AI, Data, and CRM. Our core values drive us to help companies across every industry blaze new trails and connect with customers in a whole new way. We empower you to be a Trailblazer, too — driving your performance and career growth,...


  • Xico, México Salesforce, Inc. A tiempo completo

    Unlock Customer Success with SalesforceAs a Customer Success Manager at Salesforce, you will play a vital role in driving customer success and revenue growth. This is an exceptional opportunity to leverage your technical expertise and business acumen to deliver unparalleled value to our customers.About the RoleThis position requires an experienced...

  • Customer Success Manager

    hace 4 semanas


    Xico, México Zendesk A tiempo completo

    At Zendesk, we're committed to empowering our customers to achieve their objectives through exceptional customer experiences. As a Customer Success Manager - Scaled Success Expert, you'll play a critical role in ensuring our customers realize value from our solutions.Key responsibilities include managing large portfolios of customers, leveraging data to...


  • Xico, México Atlas Technology Solutions A tiempo completo

    We're seeking a skilled Customer Support Associate to join our team at Atlas Technology Solutions. As a key member of our support team, you'll be the first point of contact for our clients worldwide, providing top-notch assistance and support to ensure their success.This is an exciting opportunity for a customer-focused individual who is passionate about...

  • Customer Success Advocate

    hace 4 semanas


    Xico, México Awesomely A tiempo completo

    Customer Success HeroWe are seeking a highly skilled and dedicated Customer Success Hero to join our team at Awesomely. As a Customer Success Hero, you will be responsible for providing exceptional support to our customers and members, ensuring their success and satisfaction with our products.Key Responsibilities:Provide timely and effective support to...


  • Xico, México Gigamon A tiempo completo

    About the RoleGigamon's mission is to deliver exceptional customer experiences, and we're seeking a skilled Customer Success Associate to join our team.


  • Xico, México Thomson Reuters A tiempo completo

    About the Role:This opportunity as an Associate Customer Success Executive will involve closing renewals and upsell opportunities for assigned geography and/or for leads assigned as part of a pooled resource group. The ideal candidate will be able to identify the best virtual channel for engagement with customers, validate customer needs, shape product...


  • Xico, México Insider. A tiempo completo

    About UsAt Insider, we're a B2B SaaS company that drives growth for our clients worldwide. Our AI-native platform connects data across channels, predicts future behavior with AI, and individualizes experiences from a single platform. We've achieved unicorn status and are backed by top-notch investors, including Sequoia Capital, QIA, Riverwood, and Endeavor...

  • Customer Success Manager

    hace 4 semanas


    Xico, México Mindbody A tiempo completo

    We're revolutionizing the fitness & wellness industry, and we're looking for talented professionals to help us achieve our mission. Mindbody + ClassPass bring together the best of both worlds: Mindbody is the industry's most trusted all-in-one technology platform; ClassPass is one of the most popular apps for fitness & self-care enthusiasts. Together we're...


  • Xico, México Fairplay A tiempo completo

    About FairplayFairplay is a pioneering fintech company that empowers entrepreneurs to drive growth with innovative, flexible financing solutions. Our mission is to bridge the gap between financial and technological products, providing SMEs in Latin America with access to capital and business intelligence.Job SummaryWe are seeking a highly motivated CUSTOMER...


  • Xico, México Siteminder A tiempo completo

    At SiteMinder, we value the individual contributions of our employees as the key to our success. Our diverse and inclusive culture empowers our employees to bring their unique perspectives and experiences to work, fostering a collaborative environment that drives innovation and growth.We're a team of passionate individuals who love technology and understand...