Customer Support and Program Administration Professional

hace 7 días


Ciudad de México, Ciudad de México Zebra A tiempo completo

At Zebra, we are a community of innovators who come together to create new ways of working to make everyday life better. Our team is united by curiosity and care, developing dynamic solutions that anticipate our customers' and partners' needs and solve their challenges.

Job Description

The Channel Partner Support Representative II provides daily support to Zebra's PartnerConnect program members and sales personnel for partner program tools, systems, and processes utilized to conduct business with Zebra. This role manages outbound calls as needed for the partner program and data and information accuracy for partners and distributors.

Key Responsibilities:
  • Provide a single point of contact for Zebra's partner community and sales team for all inquiries related to the PartnerConnect program, program benefits, and administration.
  • Effectively work with partners, distributors, and sales personnel to resolve inquiries primarily through phone, email, and chat.
  • Collaborate with other internal teams to ensure non-program-related inquiries are directed/resolved as appropriate.
  • Proactively engage partners to ensure annual compliance is completed.
  • Work with partners to on- and off-board and understand the PartnerConnect program.
  • Assist partners with various tool access and navigation.
  • Deal Registration administration, vetting, processing, and issue troubleshooting/resolution.
  • Influence Registration review and processing.
  • Partner administrator account setup, tool access requests, partner account maintenance, contact management.
  • Troubleshoot and resolve PartnerGateway login issues experienced by partners.
  • New partner application vetting, processing, onboarding.
  • Work to resolve partner issues with tools and processes, escalate as appropriate, if necessary, coordinates resolution.
  • Account merges/ acquisitions processing. Review accounts, understand merge process. Initiate and process account merges as appropriate. Account cleanup/deduplication. Review and process company name and address changes.
  • Active participation in system testing.
  • Reporting, management, and delivery of ongoing program requirements.
Qualifications

Required Qualifications:

  • Bachelor's degree in a relatable field or equivalent work experience.
  • 1-2 years of experience in customer support and administration.
  • Fluent level of English (written and verbal).

Preferred Qualifications:

  • Team player.
  • Action-oriented.
  • Customer-focused.
  • Results-driven.
  • Strong problem-solving.
  • Excellent time and task management.
  • CRM/PRM knowledge.
  • Excel/PowerPoint/Salesforce.
  • Channel program administration.
  • Awareness of regional and cultural differences.
  • Excellent written/verbal communications.
  • Calm and confident telephone manner.
  • Multitasking abilities.
  • Attention to detail and accuracy a must.
Compensation Package

We offer an attractive compensation package, including a salary range of $60,000-$80,000 per year, depending on experience and qualifications. Benefits include comprehensive health insurance, 401(k) matching, paid time off, and opportunities for professional growth and development.



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