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About Farfetch
Farfetch is a global luxury fashion platform that connects creators, curators, and consumers. Our mission is to empower individuality and provide seamless luxury experiences for our customers worldwide.
Our Values
We believe in being human, thinking globally, being revolutionary, and being brilliant. We foster a consciously inclusive environment that welcomes difference and promotes equality.
The Role
We are seeking a Customer Service Advisor to deliver exceptional customer service to our consumers and partners. As a key member of our Customer Service team, you will be responsible for responding to customer inquiries, providing product information, and being the face of Farfetch to our customers and partners.
Key Responsibilities
- Respond to customer inquiries via various channels;
- Provide accurate and timely information about products and services;
- Build strong relationships with customers and partners;
- Work collaboratively with the Customer Service Supervisor to achieve team goals;
- Stay up-to-date with product knowledge and industry trends;
- Exceed customer expectations through exceptional service;
- Contribute to a positive and inclusive team culture.
Requirements
- Minimum 1 year of customer service experience, preferably in a fashion environment;
- Fluent in English (B2 level or higher);
- Proficient in IT systems, including customer service software and Windows packages;
- Excellent written and verbal communication skills;
- Strong listening skills;
- Able to work under pressure;
- Knowledgeable about fashion and fashion brands;
- Able to exceed customer expectations;
- Confident and articulate;
- Hardworking and passionate.
Equal Opportunities Statement
Farfetch is an equal opportunities employer that ensures all applicants are treated equally and fairly throughout our recruitment process. We are committed to creating a consciously inclusive culture that promotes equality and diversity.
