Claims Manager P&C

hace 3 semanas


Ciudad de México, Ciudad de México Assurant, Inc. A tiempo completo

Job Summary

As a Manager, P&C Claims, you will oversee the day-to-day activities of a team of claim adjusters within the P&C Claims department. Your team will investigate insurance claims based on coverage, appraisal results, and verifiable damage. Successful P&C Claims Managers lead, manage, and motivate employees to meet production service standards and provide coaching and development to help employees grow and succeed.

Key Responsibilities

  • Hire, lead, develop, and mentor a team of associates responsible for investigating and settling property and casualty claims.
  • Communicate, evaluate, and reinforce productivity standards and performance expectations. Provide ongoing coaching and direction to associates and support a culture of teamwork, commitment, productivity, and superior quality.
  • Assist in training processes and procedures and developing employees.
  • Participate in establishing/defining short- and long-term goals and plans for the work group.
  • Ensure complete and sound claim settlements, legal reviews, and investigations when necessary.
  • Resolve non-routine and escalated customer calls. Research and respond to customer complaints, take appropriate action and ensure follow-up communications occur.
  • Monitor quality assurance program and conduct monthly reviews with team members. Identify trends and provide appropriate direction.
  • Build and maintain effective internal and external working relationships.
  • Request information and/or provide updates as needed.
  • Meet with clients and/or TPAs as appropriate.
  • Handle other duties and projects as requested based on business needs.
  • Maintain and increase skills and knowledge on an ongoing basis and attend workshops, seminars, and other training sessions as appropriate.

Requirements

  • Bachelor's degree or equivalent experience.
  • A minimum of 3 years of experience working in the claims process in a P&C environment.
  • A minimum of 2 years of supervisory/management or team lead experience including coaching and developing employees.
  • P&C Adjuster license or ability to obtain within 30 days.

Preferred Skills

  • Familiarity with the P&C claims process from beginning to end.
  • Proven ability to work in a fast-paced environment, meeting client service standards and production goals.
  • Detail-oriented with a commitment to excellence.
  • Ability to think creatively and make appropriate decisions.
  • Bilingual a plus.

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