Claims Manager P&C
hace 3 semanas
Job Summary
As a Manager, P&C Claims, you will oversee the day-to-day activities of a team of claim adjusters within the P&C Claims department. Your team will investigate insurance claims based on coverage, appraisal results, and verifiable damage. Successful P&C Claims Managers lead, manage, and motivate employees to meet production service standards and provide coaching and development to help employees grow and succeed.
Key Responsibilities
- Hire, lead, develop, and mentor a team of associates responsible for investigating and settling property and casualty claims.
- Communicate, evaluate, and reinforce productivity standards and performance expectations. Provide ongoing coaching and direction to associates and support a culture of teamwork, commitment, productivity, and superior quality.
- Assist in training processes and procedures and developing employees.
- Participate in establishing/defining short- and long-term goals and plans for the work group.
- Ensure complete and sound claim settlements, legal reviews, and investigations when necessary.
- Resolve non-routine and escalated customer calls. Research and respond to customer complaints, take appropriate action and ensure follow-up communications occur.
- Monitor quality assurance program and conduct monthly reviews with team members. Identify trends and provide appropriate direction.
- Build and maintain effective internal and external working relationships.
- Request information and/or provide updates as needed.
- Meet with clients and/or TPAs as appropriate.
- Handle other duties and projects as requested based on business needs.
- Maintain and increase skills and knowledge on an ongoing basis and attend workshops, seminars, and other training sessions as appropriate.
Requirements
- Bachelor's degree or equivalent experience.
- A minimum of 3 years of experience working in the claims process in a P&C environment.
- A minimum of 2 years of supervisory/management or team lead experience including coaching and developing employees.
- P&C Adjuster license or ability to obtain within 30 days.
Preferred Skills
- Familiarity with the P&C claims process from beginning to end.
- Proven ability to work in a fast-paced environment, meeting client service standards and production goals.
- Detail-oriented with a commitment to excellence.
- Ability to think creatively and make appropriate decisions.
- Bilingual a plus.
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