DevOps Service Delivery Manager

hace 2 días

Ciudad de México, Ciudad de México Publicis Sapient A tiempo completo

Job Summary

We are seeking a highly skilled DevOps Service Delivery Manager to join our team at Publicis Sapient. As a key member of our operations team, you will be responsible for ensuring the smooth delivery of our cloud-based services to our clients.

Key Responsibilities

  • Client Relationship Management: Develop and maintain strong relationships with our clients, ensuring their needs are met and their expectations are exceeded.
  • Service Level Agreement (SLA) Management: Work closely with our operations team to ensure compliance with SLAs and identify opportunities for improvement.
  • Cross-functional Collaboration: Collaborate with our technical support and DevOps teams to ensure seamless service delivery and minimize client impact.
  • Platform Maintenance: Oversee the maintenance of our application platforms, ensuring issues are addressed promptly and service delivery is uninterrupted.
  • Process Improvement: Continuously identify opportunities for process improvements and lead initiatives to optimize service delivery processes.
  • Risk Management: Evaluate and mitigate risks related to service delivery, ensuring that our clients' interests are protected.
  • Strategy and Planning: Contribute to the development of our service delivery strategy and participate in long-term planning to align with our organizational goals.
  • Escalation Management: Effectively manage escalations and conflicts to ensure timely resolution and client satisfaction.
  • Team Leadership: Build, lead, and manage a successful DevOps and service delivery team, fostering a collaborative culture focused on continuous improvement and excellence.

Requirements

Your Skills and Experience:

  • Service Management Expertise: Excellent knowledge and experience with Service Management Processes, Service Delivery, and Operations Management.
  • Technical Leadership: Proven track record of leading technology initiatives, managing technical staff, and collaborating with business leaders.
  • GCP Cloud Architecture Proficiency: Strong proficiency in Google Cloud Platform (GCP) architecture, including hands-on experience with cloud services, infrastructure management, and automation within GCP environments.
  • Creative and Analytical Thinking: Strong creative thinking, problem-solving, and decision-making skills, with a data-driven decision-making mindset.
  • Communication and Collaboration: Exceptional communication abilities, both written and verbal, with the ability to manage multiple priorities and work effectively in a dynamic environment.

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