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hace 2 meses
We are seeking a highly skilled Procurement Support Specialist to join our team at SAP. As a key member of our Customer Support organization, you will play a critical role in providing exceptional support to our customers, ensuring they achieve their business goals with our procurement solutions.
Key Responsibilities- Enable customers to implement and operate our procurement solutions efficiently
- Collaborate closely with other SAP teams to ensure great customer service
- Perform root cause analysis of reported incidents and provide solutions to technical and functional issues
- Participate in global projects around support processes, infrastructure requirements, and quality assurance
- Provide consulting services to customers on procedural issues and queries
- Report errors and code defects to development organizations and collaborate to prioritize fixes and validate solutions
- Maintain personal broad knowledge of product area and deep component expertise
- Provide ongoing and timely communication with customers, ensuring availability through different supported channels
- Support weekend and evening shifts as scheduled when necessary
- Maintain and follow personal development plan by leveraging formal training and knowledge plans, including adherence to Key Performance Indicators (KPIs)
- Possess knowledge about troubleshooting reported issues by gathering symptoms, narrowing down causes, and finding workarounds
- Experience in Support, Consulting, Software Development, IT, or Quality Assurance
- Solid experience in a previous customer service role providing technical support
- Degree in Information Technology/Computer Science or similar areas
- Ability to effectively handle difficult and challenging customer interactions
- Ability to manage multiple tasks and projects with changing priorities
- Outstanding communication skills, including the ability to speak and write fluently in English
SAP is a leading provider of enterprise software solutions, helping organizations run better and achieve their goals. We are committed to innovation, customer satisfaction, and employee development. Our team is passionate about delivering exceptional support to our customers, and we are looking for talented individuals like you to join us on this journey.
