Digital Product Strategist
hace 1 mes
We are seeking a highly skilled Digital Product Strategist to join our team at Citi. As a key member of our product development team, you will be responsible for driving the delivery of digital products that enhance customer experience and drive business growth.
About the RoleThis is a full-time position that requires strong analytical and problem-solving skills, as well as excellent communication and project management abilities. You will work closely with cross-functional teams to develop and implement digital strategies that meet business objectives.
Key Responsibilities- Develop and manage the implementation of digital product suites for new and existing customers across businesses
- Work across multiple lines of business to deliver value-added enhancements to customer engagement platforms
- Enhance customer experience across online and offline assets through testing, personalization, and automation of customer journeys
- Perform project management on small to medium-scale projects from inception through to delivery
- Support the product and partner teams in the development of digital tools and web assets, providing guidance on best practice and upcoming market trends/opportunities
- Bring innovations in tools to improve responses and design
- Manage key projects/digital initiatives and deliver positive outcomes in line with business deadlines
- Meet Key Performance Indicators; meet Customer Satisfaction and Net Promotor Score goals
To be successful in this role, you will need:
- 2-5 years relevant experience
- Excellent numerical/analytical capability
- Consistently demonstrates clear and concise written and verbal communication
- Ability to think strategically and then execute upon that design
- Proven ability to plan and coordinate
- Bachelor's/University degree or equivalent experience
The estimated salary for this position is $120,000 per year, based on industry standards and comparable positions within the company.
About UsCiti is an equal opportunity and affirmative action employer. Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
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