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Service Delivery Specialist

hace 2 meses

Quintana Roo, México Citigroup Inc. A tiempo completo
Service Specialist Role

The Service Specialist is a key member of our team, responsible for delivering exceptional customer service and ensuring a seamless experience for our clients. This role requires strong communication skills, attention to detail, and the ability to work effectively in a fast-paced environment.

Key Responsibilities:

  • Coordinate the implementation of our Attention and Operation Model in the Branch.
  • Promote our products and services to clients and encourage the use of self-service channels.
  • Manage material resources and employees in the Branch to ensure efficient operations.
  • Contribute to the control and security functions, working closely with designated personnel.
  • Provide exceptional customer service, meeting client needs while ensuring a positive experience.

Requirements:

  • 2-4 years of experience in customer service, sales, and/or referencing in branches.
  • Excellent written and verbal communication skills.
  • Bachelor's/University degree or equivalent experience.

About Citigroup Inc.

Citigroup Inc. is a leading global financial services company, committed to delivering exceptional service and value to our clients. We are dedicated to creating a positive and inclusive work environment, where our employees can thrive and grow.