Customer Service Representative
hace 2 semanas
The Service Specialist at Citi plays a vital role in ensuring an exceptional level of customer service, driving client satisfaction and generating "Exceptional Experiences" from the moment clients interact with the branch.
**Key Responsibilities:**
• Promote Citi's products and services to clients, fostering a deeper understanding of our offerings and encouraging the use of self-service channels.
• Coordinate the efficient allocation of branch resources and personnel, ensuring seamless service delivery.
• Collaborate with security personnel to maintain a secure environment, upholding Citi's high standards.
• Deliver exceptional client experiences, meeting specific metrics and exceeding expectations.
**Requirements:**
• 2-4 years of experience in customer service, sales, and/or referencing in branches.
• Excellent written and verbal communication skills, with the ability to articulate complex information clearly.
**Education:**
Bachelor's/University degree or equivalent experience.
**Job Family:** Consumer Sales Support
Citi is an equal opportunity and affirmative action employer. Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
View the "EEO is the Law" poster. View the EEO is the Law Supplement. View the EEO Policy Statement. View the Pay Transparency Posting.
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