DC Technician Senior

hace 3 semanas


Santiago de Querétaro, Querétaro de Arteaga, México Microsoft A tiempo completo

Overview

As a Senior Data Center IT Support Technician at Microsoft, you will play a crucial role in delivering the core infrastructure and foundational technologies for Microsoft's online services, including Bing, Office 365, Xbox, OneDrive, and the Microsoft Azure platform. This position requires a strong understanding of IT equipment and related technology, as well as the ability to work collaboratively with a team to ensure the smooth operation of our data centers.

Responsibilities

Some of the key responsibilities of this role include:

  • Providing IT support for secure access workstations (SAWs), laptops, servers, and conference rooms Audio/Visual (A/V)
  • Maintaining inventory of spare devices for the sites and ensuring the latest updates and operating systems (OS) are installed on the devices
  • Performing Return Merchandise Authorization (RMA) for SAWs damaged within the first 30 days of receipt
  • Providing Senior Data Center Technician-level support when needed, including performing power cycles, swapping out failed components, handling storage media, and performing troubleshooting when needed
  • Supporting the deployment of on-site DC physical infrastructure, including Servers, NetDevices, SANs, Windows Server OS Support, Parts/Component replacement, and physical hardware troubleshooting when needed
  • Assisting Data center Inventory and Asset Management Team with shipping/receiving and inventory management to address high work volumes as required

Qualifications

The ideal candidate will have:

  • A high school diploma or equivalent
  • At least two years of experience supporting IT equipment or related technology
  • Fluency in English and Spanish
  • Ability to meet Microsoft, customer, and/or government security screening requirements

Preferred Qualifications

The following qualifications are preferred:

  • Technical College degree in Computer Science, Math, Telecommunications, or equivalent work experience
  • Applicable certifications: CompTIA, Microsoft, Network Certifications
  • Experience operating heavy-load movement equipment (pallet jacks, chassis lifts, etc.)
  • Flexibility to work non-business hours (shifts) that may include weekends and/or holidays

Benefits

Microsoft offers a range of benefits, including industry-leading healthcare, educational resources, discounts on products and services, savings and investments, maternity and paternity leave, and generous time away. We also offer opportunities to network and connect with colleagues and give back to the community through our giving programs.



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