Data Center Technician Senior Specialist

hace 1 día


Santiago de Querétaro, Querétaro de Arteaga, México Microsoft A tiempo completo

About Microsoft

Microsoft's mission is to empower every person and every organization on the planet to achieve more. Our vision is a world where technology makes it possible for everyone to reach their full potential.

We are constantly innovating to help organizations thrive in an ever-changing business landscape. With a global portfolio of over 200 data centers across 32 countries, we're committed to delivering the core infrastructure and foundational technologies that power our cloud services.

As a Data Center Technician Senior Specialist at Microsoft, you'll play a key role in ensuring the smooth operation of our data centers, providing IT support for secure access workstations, laptops, servers, and conference rooms audio/video equipment.

Your Responsibilities

  • Building strong working relationships with people within the data center and corporate teams
  • Maintaining SAW devices in a healthy state, meeting Security compliance standards
  • Receiving confidential information to perform BIOS setting changes
  • Managing SAW inventory, including ordering, receiving, assigning/re-assigning, and decommissioning devices
  • Providing guidance to users for common SAW repair issues and escalating issues experienced by users
  • Performing Return Merchandise Authorization (RMA) for SAWs damaged within the first 30 days of receipt
  • Providing senior-level support for data center technicians when needed
  • Supporting the deployment of on-site DC physical infrastructure, including servers, NetDevices, SANs, Windows Server OS support, parts/component replacement, and hardware troubleshooting
  • Assisting with data center inventory and asset management, shipping/receiving, and inventory management as required

About You

We're looking for individuals who possess excellent communication skills, can work independently, and have a passion for technology. A minimum of two years of experience supporting IT equipment or related technology is required, along with a high school diploma or equivalent. Fluency in English and Spanish is also essential, as well as the ability to meet Microsoft security screening requirements.

What We Offer

  • A competitive salary of $80,000 - $100,000 per year, depending on experience
  • Industry-leading healthcare benefits, educational resources, discounts on products and services, and opportunities for career growth and development
  • Flexibility to work non-business hours, including weekends and holidays, with a valid driver's license for local jurisdiction

About Queretaro, Mexico

Queretaro, located in central Mexico, offers a unique blend of urban and natural attractions, rich history, and modern amenities. As a thriving city, Queretaro boasts a vibrant cultural scene, with numerous museums, galleries, and festivals throughout the year.



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