Data Center Technician Senior Specialist
hace 1 día
About Microsoft
Microsoft's mission is to empower every person and every organization on the planet to achieve more. Our vision is a world where technology makes it possible for everyone to reach their full potential.
We are constantly innovating to help organizations thrive in an ever-changing business landscape. With a global portfolio of over 200 data centers across 32 countries, we're committed to delivering the core infrastructure and foundational technologies that power our cloud services.
As a Data Center Technician Senior Specialist at Microsoft, you'll play a key role in ensuring the smooth operation of our data centers, providing IT support for secure access workstations, laptops, servers, and conference rooms audio/video equipment.
Your Responsibilities
- Building strong working relationships with people within the data center and corporate teams
- Maintaining SAW devices in a healthy state, meeting Security compliance standards
- Receiving confidential information to perform BIOS setting changes
- Managing SAW inventory, including ordering, receiving, assigning/re-assigning, and decommissioning devices
- Providing guidance to users for common SAW repair issues and escalating issues experienced by users
- Performing Return Merchandise Authorization (RMA) for SAWs damaged within the first 30 days of receipt
- Providing senior-level support for data center technicians when needed
- Supporting the deployment of on-site DC physical infrastructure, including servers, NetDevices, SANs, Windows Server OS support, parts/component replacement, and hardware troubleshooting
- Assisting with data center inventory and asset management, shipping/receiving, and inventory management as required
About You
We're looking for individuals who possess excellent communication skills, can work independently, and have a passion for technology. A minimum of two years of experience supporting IT equipment or related technology is required, along with a high school diploma or equivalent. Fluency in English and Spanish is also essential, as well as the ability to meet Microsoft security screening requirements.
What We Offer
- A competitive salary of $80,000 - $100,000 per year, depending on experience
- Industry-leading healthcare benefits, educational resources, discounts on products and services, and opportunities for career growth and development
- Flexibility to work non-business hours, including weekends and holidays, with a valid driver's license for local jurisdiction
About Queretaro, Mexico
Queretaro, located in central Mexico, offers a unique blend of urban and natural attractions, rich history, and modern amenities. As a thriving city, Queretaro boasts a vibrant cultural scene, with numerous museums, galleries, and festivals throughout the year.
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