Transportation Operations Coordinator

hace 2 días


Monterrey, Nuevo León, México Uber Freight A tiempo completo

About the Role

At Uber Freight, we're seeking a skilled Customer Support Specialist I to join our team. As a key member of our operations team, you'll play a critical role in ensuring seamless transportation functions for our customers. Your expertise in transportation, supply chain, or logistics will be invaluable in managing transportation functions, communicating with carriers, and providing exceptional customer service.

Key Responsibilities

  • Manage transportation functions to ensure accurate contact with carriers and monitor shipment status for on-time pick-up, transit, delivery, and empty.
  • Provide excellent customer service to our customers, including communicating service issues and resolving problems.
  • Identify and update status on carrier performance, including missed pick-ups or deliveries, and provide sufficient comments for communication to customers.
  • Monitor and troubleshoot any problems to ensure on-time service and proactively notify shippers and/or receivers of load status and reschedule appointments when necessary.
  • Update load status in the system and utilize the Transportation Management System (TMS) to actively manage on-time performance and automation objectives.

Basic Qualifications

  • Experience not required, but a Bachelor's Degree is preferred, along with 0-12 months of work experience with customer interaction and communication.
  • Basic math skills, including the ability to calculate mileage as it relates to time.
  • Advanced Spanish and English written, oral, and presentation communication skills.

Preferred Qualifications

  • Knowledge of the freight industry and Microsoft Excel, including VLookup, Pivot Tables, and advanced formulas.
  • Schedule: Monday - Friday, 6:00 am - 3:00 pm.

What We Offer

As a Customer Support Specialist I at Uber Freight, you'll have the opportunity to work with a dynamic team, develop your skills, and contribute to the success of our operations. If you're passionate about logistics, customer service, and transportation, we encourage you to apply.


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