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Market Operations Director

hace 2 meses

Ciudad de México, Ciudad de México Unilever A tiempo completo
About the Role

The Market Operations Director for Commercial Experience team will hold accountabilities for all North America (NA) markets, covering the end-to-end processes of the service, continuous improvement, driving discipline across the 3 Tiers and driving cost saving projects across P2R, R2R, SCFS, and any new service lines that we expand into.

This position provides the leadership, management, and vision to ensure that the NA Operations have appropriate direction, operational controls, administrative and reporting procedures to effectively manage service delivery across countries in scope.

Main Responsibilities
  1. Delivering the Ongoing Service:
    • Leading and operational management of the R2R, StP & SCFS teams comprising c.20 people.
    • Leading Procurement, Finance and Business engagement in NA Cluster including being an integral part of the Clusters' Finance Leadership Team.
    • Drive effective and comprehensive Joint Business Plans between the Cluster and UniOps – including effective delivery and performance management against the same.
    • Deployment and delivery of global & local cost reduction and process improvement projects with strong governance.
    • Maintaining the controls discipline and hygiene in clusters while supporting Control Services Teams & Corporate Controller teams to improve the country capabilities in terms of risk management & mitigation.
    • Integration of the Service Lines to ensure that all global and regional services are delivered to the business in accordance with agreed service levels and performance targets.
    • Foster close relationships with the Service Lines to ensure tight integration and harmonized ways of working as part of the wider Global operating model.
    • Act as the escalation point for most significant day-to-day issues or problems in the Market Cluster(s)/business area.
    • Performing continuous feasibility & business case analysis for any opportunities of transition & transformation activities for the Clusters in scope.
    • Managing the relations with third party service providers (3PSPs) with the right balance between creating accountability & strong visible partnership whilst ensuring control framework compliance within the region.
    • Building effective ongoing relationships, with key stakeholders in the MCO/business area.
    • Being part of the larger external shared services network in the region.
  2. Demonstrating the Following Qualities:
    • Ability to define the short term and mid-term strategies which add value to larger Commercial Experience agenda.
    • Ability to identify the improvement opportunities as per business needs & global agenda.
    • Ability to create impact with strong governance & communication.
    • Inspirational leadership to lead sizeable teams and help people to discover their full potential.
    • Strong working knowledge of various business processes & strong finance knowledge.
    • Strong risk management knowledge to spot the possible risks and proactively mitigate them.
    • Strong communication and interpersonal skills to build effective relationships with senior stakeholders, extended teams, and external parties.
    • Experience and awareness of working in a global role, demonstrating awareness and empathy to cultural diversity.
    • Customer and service centric mindset, placing the user at the heart of the solution.
    • Ability to work under pressure and at times in ambiguous situations and speed in decision making.
Requirements
  • An MBA, CPA, CIMA or equivalent Business Management or Finance degree with minimum 10-12 years of overall experience in Business Partnering, Controllership and Management roles.
  • Strong knowledge of key financial processes, accounting standards and principles.
  • Excellent communication and stakeholder management skills.
  • Solid people management skills and demonstrated peer leadership.
  • Experience in a global or change management role would be preferred.
Key Interfaces
  • Regional and Global Leadership Team (Cluster VP Finance; Commercial Experience VP, UniOps VP).
  • Cluster UniOps in Market Leadership.
  • Country Finance Controllers.
  • Third party business partners.
  • Other teams (Process Excellence Team, GCAD, Internal Audit, Cluster/Country Tax & Legal teams, Global Performance Management Team, etc).