Cloud Operations Manager

hace 5 días


Ciudad de México, Ciudad de México Nagarro A tiempo completo

At Nagarro, we are scaling in a big way, building products, services, and experiences that inspire, excite, and delight. We work at scale — across all devices and digital mediums, and our people exist everywhere in the world. Our work culture is dynamic and non-hierarchical. We are looking for great new colleagues to lead and manage our Cloud & Hosting operations team.

Key Responsibilities:

  • Provide guidance, mentoring, and support to team members to ensure they are well-equipped and trained to handle the evolving cloud environment.
  • Foster a culture of continuous improvement, accountability, and teamwork.
  • Oversee the daily operations of cloud hosting environments, ensuring high availability, reliability, and performance.
  • Manage and monitor cloud infrastructure, troubleshooting incidents, and leading root cause analysis for any downtime.
  • Ensure service-level agreements (SLAs) are met and reported to key stakeholders.

Requirements:

  • Cloud Platforms
  • DevOps Principles
  • Datacenter Operation
  • Virtualization Technologies
  • ITIL Practices


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