Cloud Operations Lead

hace 1 semana


Ciudad de México, Ciudad de México Nagarro Inc A tiempo completo
Cloud Operations Lead

We are seeking a skilled Cloud Operations Lead to join our team at Nagarro Inc. As a key member of our Digital Product Engineering company, you will be responsible for leading and managing the Cloud & Hosting operations team, providing guidance, mentoring, and support. Your expertise in cloud platforms, DevOps principles, and datacenter operations will be instrumental in ensuring high availability, reliability, and performance of our cloud hosting environments.

Key Responsibilities:
  • Lead and manage the Cloud & Hosting operations team, providing guidance, mentoring, and support.
  • Ensure team members are well-equipped and trained to handle the evolving cloud environment.
  • Foster a culture of continuous improvement, accountability, and teamwork.

Operational Oversight:
  • Oversee the daily operations of cloud hosting environments, ensuring high availability, reliability, and performance.
  • Manage and monitor cloud infrastructure, troubleshooting incidents, and leading root cause analysis for any downtime.
  • Ensure service-level agreements (SLAs) are met and reported to key stakeholders.
  • Oversee the deployment, configuration, and maintenance of cloud environments (e.g., AWS, Azure, GCP) to support SaaS platforms and hosting services.
  • Implement and maintain automation processes to ensure smooth and efficient operations.
  • Collaborate with engineering and IT teams to optimize system performance, scalability, and security.

Security & Compliance:
  • Ensure that all cloud and hosting solutions are compliant with industry standards and regulatory requirements.
  • Manage security risks and ensure proper encryption, backups, disaster recovery plans, and vulnerability management.

Cost Management & Optimization:
  • Monitor cloud usage and expenses, ensuring cost-effective use of resources.
  • Implement cloud cost-optimization strategies to reduce operational costs while maintaining performance.

Stakeholder Communication:
  • Act as the primary point of contact for the operations team, collaborating with software development, product, and client services teams.
  • Communicate operational performance, incident status, and improvement plans to upper management and stakeholders.

Process Improvement:
  • Develop and refine operational processes, aiming for efficiency, scalability, and reliability.
  • Lead continuous improvement initiatives to enhance system performance, reduce downtime, and streamline operations.

Must have Skills:
  • Cloud Platforms, DevOps Principles, Datacenter Operation, Virtualization Technologies, ITIL Practices.


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