Customer Service Representative
hace 2 meses
About Us
We are a leading manufacturing company in the cutting tool industry, with over 80 years of experience. Our products help build planes, trains, automobiles, and other essential items. We take pride in our work and strive to make a positive impact on people's lives.
Our Culture
We value customer satisfaction and employee engagement. We aim to create a work environment that is collaborative, innovative, and customer-focused. We believe in empowering our employees to make a difference and take ownership of their work.
About the Role
We are seeking an experienced Customer Service Representative to join our team in Querétaro, Mexico. As a key interface with customers, you will provide world-class customer service to both existing and prospective customers. Your primary responsibilities will include:
- Providing new and existing customers with the best possible service in relation to billing inquiries, suggestions, and complaints.
- Handling customer telephone queries, aiming to clarify, orient, and direct detected problems toward a solution.
- Providing timely responses to customer inquiries by telephone and/or email, consistent with service and quality standards.
- Processing customer orders, bills, and accounts, and applications, initiating maintenance and termination of accounts.
- Troubleshooting and resolving customer complaints.
Requirements
To be successful in this role, you will need:
- Fluent or advanced English language skills (B2-C1 level).
- Intermediate to advanced Excel skills.
- Excellent interpersonal communication, reading comprehension, attention to details, and rigorous execution.
- Capacity to work under pressure and critical thinking ability.
- Complex problem-solving skills.
- Good communicator.
- Positive attitude, competitive, confident personality with strongly developed personal skills and a customer-focused orientation.
- Project management skills would be a strong asset, even at a basic level.
- Previous knowledge of ERP systems or CRM.
- Experience in admin support or CS roles in global companies.
- Curious mindset with a passion for learning and process improvement.
What We Offer
We offer a competitive salary, comprehensive benefits package, and opportunities for professional growth and development. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.
-
Customer Service Representative
hace 3 semanas
Santiago de Querétaro, Querétaro de Arteaga, México Chemetall A tiempo completoCustomer Service RepresentativeThe Customer Service Representative is responsible for providing exceptional customer service to Chemetall's customers and sales representatives. This role requires strong communication and analytical skills to manage multiple tasks and provide timely support.Key Responsibilities:Fulfill order management in SAPDrive customer...
-
Customer Service Representative
hace 4 semanas
Santiago de Querétaro, Querétaro de Arteaga, México Ria A tiempo completoCustomer Service RepresentativeWe are seeking a highly motivated and customer-focused individual to join our team at Ria Headquarters in Mexico. As a Customer Service Representative, you will play a vital role in providing exceptional support to our customers, ensuring their transactions are processed accurately and efficiently.Main Responsibilities:Review...
-
Customer Service Representative
hace 1 mes
Santiago de Querétaro, Querétaro de Arteaga, México 5660 Seco Tools de Mexico S.A. de C V A tiempo completoCustomer Service RepresentativeWe are a people company in the machining business, and we're looking for an experienced Customer Service Representative to join our team in Querétaro, Querétaro (México).About the RoleAs a Customer Service Representative, you will be the first point of contact for our customers, providing world-class customer service and...
-
Customer Service Representative
hace 1 mes
Santiago de Querétaro, Querétaro de Arteaga, México 5660 Seco Tools de Mexico S.A. de C V A tiempo completoCustomer Service RepresentativeWe are a people company in the machining business, and we're looking for a skilled Customer Service Representative to join our team in Querétaro, Mexico. As the first point of contact for our customers, you will provide world-class service and support to both existing and prospective customers.Key Responsibilities:Provide...
-
Customer Service Representative
hace 4 semanas
Santiago de Querétaro, Querétaro de Arteaga, México Ria A tiempo completoCustomer Service RepresentativeWe are seeking a highly skilled and enthusiastic Customer Service Representative to join our team at Ria. In this role, you will be responsible for providing exceptional customer service and support to our clients.Main Responsibilities:Review and correct data of incorrectly processed transactionsCollaborate with the accounting...
-
Customer Service Representative
hace 2 semanas
Santiago de Querétaro, Querétaro de Arteaga, México Ria A tiempo completoWe are seeking a highly skilled Customer Service Representative to play a critical role in ensuring the satisfaction of our valued customers. Reporting directly to the Customer Care Supervisor, you will be responsible for providing exceptional service through the Zendesk chat platform.As a Customer Service Representative, you will respond promptly to...
-
Customer Service Representative
hace 2 meses
Santiago de Querétaro, Querétaro de Arteaga, México EZCORP A tiempo completoJob SummaryWe are seeking a skilled Customer Service Representative to join our team at EZCORP. As a key member of our customer support team, you will be responsible for providing exceptional service to our clients, addressing their concerns, and resolving issues in a timely and professional manner.Key ResponsibilitiesRespond to customer inquiries and...
-
Customer Service Representative
hace 3 semanas
Santiago de Querétaro, Querétaro de Arteaga, México Ria A tiempo completoAbout the Role:Ria is seeking a highly skilled Customer Service Representative to join our team in Mexico. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients, resolving their queries, and ensuring their satisfaction with our services.Key Responsibilities:Respond to customer inquiries and...
-
Customer Service Representative
hace 1 mes
Santiago de Querétaro, Querétaro de Arteaga, México Chemetall A tiempo completoCustomer Service RepresentativeThe ideal candidate will serve as a single point of contact for commercial support to our customers and sales representatives, interacting frequently with Chemetall's manufacturing areas and warehouses. This role requires strong analytical and critical thinking skills to manage multiple tasks and prioritize customer demand to...
-
Customer Service Representative
hace 4 semanas
Santiago de Querétaro, Querétaro de Arteaga, México Chemetall A tiempo completoCustomer Service RepresentativeThe ideal candidate will serve as a single point of contact for commercial support to our customers and sales representatives, interacting frequently with Chemetall's manufacturing areas and warehouses.Key Responsibilities:Fulfill order management in SAPDrive customer affinity by delivering exceptional customer service, meeting...
-
Customer Service Representative
hace 15 horas
Santiago de Querétaro, Querétaro de Arteaga, México Mitsubishi Electric Automation, Inc. (MEAU) A tiempo completoAt Mitsubishi Electric Automation, Inc. (MEAU), we are seeking a highly skilled Customer Service Representative to join our team. As a key member of our customer support team, you will be responsible for ensuring timely and professional communication with our customers, resolving customer inquiries and issues efficiently, and providing exceptional customer...
-
Customer Service Representative
hace 4 semanas
Santiago de Querétaro, Querétaro de Arteaga, México Ria A tiempo completoCustomer Care RepresentativeWe are seeking a highly skilled and enthusiastic Customer Care Representative to join our team at Ria. In this role, you will be responsible for providing exceptional customer service and resolving general queries related to transactions.Key Responsibilities:Review and correct data of incorrectly processed transactionsCollaborate...
-
Customer Service Representative
hace 3 semanas
Santiago de Querétaro, Querétaro de Arteaga, México Maxcess A tiempo completo**Customer Service Representative Position Overview**We are seeking a highly skilled Customer Service Representative to join our team at Maxcess. As a key member of our US Domestic CSR team, you will be responsible for providing exceptional customer service to our clients based exclusively in the US.**Key Responsibilities:**Manage all quote and order...
-
Customer Service Representative
hace 2 semanas
Santiago de Querétaro, Querétaro de Arteaga, México Cronoshare A tiempo completoAbout the RoleAs a Customer Service Representative, you will be the face of our company, providing exceptional support to our customers through various channels.Key ResponsibilitiesRespond to customer inquiries via phone, email, and chatResolve customer complaints in a timely and professional mannerProvide product information and assist with...
-
Customer Service Representative
hace 3 semanas
Santiago de Querétaro, Querétaro de Arteaga, México EagleBurgmann A tiempo completoKey ResponsibilitiesAs a Customer Service Representative at EagleBurgmann, you will be responsible for identifying customer needs and providing tailored solutions. This includes generating technical-commercial quotations, following up on sales processes, and providing support to the Finance Department.QualificationsBachelor's degree or technical career in...
-
Customer Service Representative
hace 3 semanas
Santiago de Querétaro, Querétaro de Arteaga, México Ellsworth Adhesives S. De R.L. De C.V. A tiempo completoAt Ellsworth Adhesives S. De R.L. De C.V., we are seeking a highly skilled Customer Service Representative to join our team. As an Account Specialist, you will play a crucial role in maintaining our white glove customer service to our customers.Key Responsibilities:Receiving and promptly entering orders and quotes for customers.Managing end-to-end order...
-
Customer Service Representative
hace 15 horas
Santiago de Querétaro, Querétaro de Arteaga, México Eaton A tiempo completoEaton's Corporate Sector division is currently seeking a highly skilled Customer Service Representative.**Key Responsibilities:**A. Process and manage order-related activities for distributors efficiently.B. Identify opportunities for process improvements and implement changes that enhance customer satisfaction and operational efficiency.C. Maintain daily...
-
Customer Service Representative
hace 3 semanas
Santiago de Querétaro, Querétaro de Arteaga, México Fedex Express Lac A tiempo completoAs a Customer Service Representative at FedEx Express Lac, you will be responsible for providing exceptional customer service and support to our clients. Your primary duties will include: Tracing packages and answering customer inquiries regarding FedEx products and services Providing over-the-counter and over-the-phone service to customers ...
-
Customer Service Representative
hace 2 semanas
Santiago de Querétaro, Querétaro de Arteaga, México Nutreco A tiempo completoKey Responsibilities:As a Customer Service Representative at Nutreco, you will be responsible for providing exceptional customer service and support to our clients. This includes:Supporting and initiating follow-up actions by contacting customers and informing them about products to contribute to effective customer communication.(Re)negotiating contracts...
-
Customer Service Representative
hace 4 semanas
Santiago de Querétaro, Querétaro de Arteaga, México Michelin A tiempo completoAbout MichelinMichelin, a leading tire company, is dedicated to improving mobility through sustainable innovation. With a presence in over 170 countries, we offer a wide range of products and services for various vehicles, including tires, digital mobility support, and travel guides.Job DescriptionWe are seeking a skilled Customer Service Representative to...