Customer Service Representative

hace 2 meses


Santiago de Querétaro, Querétaro de Arteaga, México Seco Tools A tiempo completo

About Us
We are a leading manufacturing company in the cutting tool industry, with over 80 years of experience. Our products help build planes, trains, automobiles, and other essential items. We take pride in our work and strive to make a positive impact on people's lives.

Our Culture
We value customer satisfaction and employee engagement. We aim to create a work environment that is collaborative, innovative, and customer-focused. We believe in empowering our employees to make a difference and take ownership of their work.

About the Role
We are seeking an experienced Customer Service Representative to join our team in Querétaro, Mexico. As a key interface with customers, you will provide world-class customer service to both existing and prospective customers. Your primary responsibilities will include:

  • Providing new and existing customers with the best possible service in relation to billing inquiries, suggestions, and complaints.
  • Handling customer telephone queries, aiming to clarify, orient, and direct detected problems toward a solution.
  • Providing timely responses to customer inquiries by telephone and/or email, consistent with service and quality standards.
  • Processing customer orders, bills, and accounts, and applications, initiating maintenance and termination of accounts.
  • Troubleshooting and resolving customer complaints.

Requirements
To be successful in this role, you will need:

  • Fluent or advanced English language skills (B2-C1 level).
  • Intermediate to advanced Excel skills.
  • Excellent interpersonal communication, reading comprehension, attention to details, and rigorous execution.
  • Capacity to work under pressure and critical thinking ability.
  • Complex problem-solving skills.
  • Good communicator.
  • Positive attitude, competitive, confident personality with strongly developed personal skills and a customer-focused orientation.
  • Project management skills would be a strong asset, even at a basic level.
  • Previous knowledge of ERP systems or CRM.
  • Experience in admin support or CS roles in global companies.
  • Curious mindset with a passion for learning and process improvement.

What We Offer
We offer a competitive salary, comprehensive benefits package, and opportunities for professional growth and development. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.

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