Customer Service Representative III
hace 3 semanas
We're Watts Water Technologies Latin America S.A C.V., and we're reimagining the future of water.
We're proud of what we do, and we're all part of the same crucial mission: to provide safe, clean water for the world and protect our planet's most valuable resource.
As a Customer Service Representative III, you'll be the primary point of contact between our company and customers. You'll administer sales orders, returns, and credits, ensuring efficient order handling and accurate processing methods.
You'll be the first point of customer contact for inquiries relating to pricing, product information, deliveries, product availability, and shipping information. You'll resolve complaints regarding product shortages and provide professional alternative solutions.
You'll process requests for returns and credits, trace shipments, and provide Proof of Deliveries. You'll investigate, verify, and release order holds related to credit problems, pricing discrepancies, shipping issues, part identification problems, part cross-referencing issues, shortages, and backorders.
You'll guide communication between customers and Watts' manufacturing/shipping departments to ensure pending orders ship out. You'll develop sound professional business relationships with internal and external customers.
You'll work with the Technical Support department to resolve customer-reported issues and manage new or specific customer accounts as identified in our database.
Requirements:
- 5+ years' experience in a high call volume customer service department
- Experience handling support requests from various channels
- Experience assessing severity of support requests and escalating based on severity
- Previous exposure to the Plumbing & Heating industry
- Computer literacy and solid exposure to ERP systems
- Experience interpreting and responding to customer questions and requests
- English bilingual
Physical Requirements:
While performing the duties of this job, the employee is frequently required to walk, talk, and/or hear. The employee is occasionally required to stand, sit, and use hands to finger, handle, or feel. The employee must occasionally lift and/or move up to 30 pounds. Specific vision abilities required by this job include: close vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
Work Environment:
Work in both office and manufacturing environments. May occasionally be required to perform job duties outside the typical office setting.
Benefits:
- Competitive compensation based on skills, qualifications, and experience
- Comprehensive medical and dental coverage, retirement benefits
- Family building benefits, including paid maternity/paternity leave
- 10 paid holidays and Paid Time Off
- Continued professional development opportunities and educational reimbursement
- Additional perks such as fitness reimbursements and employee discount programs
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