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hace 2 semanas
We are currently seeking an IT Helpdesk Specialist to join our team in Guadalajara, Jalisco, Mexico.
The ideal candidate will have 6 months of experience in Customer Service and be available to work 45 hours per week, including afternoon and night shifts. They must also have advanced English skills and a willingness to learn about IT environments.
Job Responsibilities- Provide general L1 support for hardware and MS Office packages
- Offer advance technical support for in-house applications and developments
- Answer technical support calls and provide solutions to customers
- Respond to email generated requests or reports
- Document troubleshooting steps and customer incidents
- Competitive salary: $35,000 - $40,000 per year (dependent on experience)
- Grocery tickets: 12% of base salary
- 30 days of Christmas bonus
- 10 days of vacations
- 50% vacation bonus
- Savings funds
- 5 personal days per year
- Medical insurance (you and your family)
- Life insurance
- Dental insurance
- Discounts with selected optics
- Opportunity to grow within the company
NTT DATA Services is a global business and IT services provider specializing in digital, cloud and automation across a comprehensive portfolio of consulting, applications, infrastructure and business process services. We are part of the NTT family of companies, a partner to 85 % of the Fortune 100.
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