IT Helpdesk Specialist

hace 2 semanas


Guadalajara, Jalisco, México NTT DATA Services A tiempo completo

We are currently seeking an IT Helpdesk Specialist to join our team in Guadalajara, Jalisco, Mexico.

The ideal candidate will have 6 months of experience in Customer Service and be available to work 45 hours per week, including afternoon and night shifts. They must also have advanced English skills and a willingness to learn about IT environments.

Job Responsibilities
  • Provide general L1 support for hardware and MS Office packages
  • Offer advance technical support for in-house applications and developments
  • Answer technical support calls and provide solutions to customers
  • Respond to email generated requests or reports
  • Document troubleshooting steps and customer incidents
Benefits
  • Competitive salary: $35,000 - $40,000 per year (dependent on experience)
  • Grocery tickets: 12% of base salary
  • 30 days of Christmas bonus
  • 10 days of vacations
  • 50% vacation bonus
  • Savings funds
  • 5 personal days per year
  • Medical insurance (you and your family)
  • Life insurance
  • Dental insurance
  • Discounts with selected optics
  • Opportunity to grow within the company
About NTT DATA Services

NTT DATA Services is a global business and IT services provider specializing in digital, cloud and automation across a comprehensive portfolio of consulting, applications, infrastructure and business process services. We are part of the NTT family of companies, a partner to 85 % of the Fortune 100.


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