Helpdesk Senior Associate

hace 5 días

Guadalajara, Jalisco, México NTT DATA A tiempo completo

Job Summary

NTT DATA Services is seeking a highly skilled and experienced Helpdesk Senior Associate to join our Provider Clinical Service Desk team. As a key member of our team, you will be responsible for providing exceptional customer service and technical support to our healthcare clients.

Key Responsibilities

  • Respond to incoming service desk calls from healthcare customers regarding the clinical aspects of various clinical applications.
  • Track and document the appropriate comments, and close or escalate the incident tickets and related issues in a timely manner.
  • Drive resolution of incidents on a 24/7 desk.
  • Read text on computer screens for the duration of the shift.
  • Remain at designated workspace and in the phone queue for an 8 to 10-hour period with scheduled breaks.
  • Ensure a quiet, private workspace with high-speed, wired internet.
  • Travel up to 10% of the time, if required.
  • Lift up to 25 lbs. if needed for equipment setup.

Requirements

  • Minimum of 4 years of service desk/helpdesk experience or equivalent combination of education and technical troubleshooting experience.
  • Minimum of 1 year of technical troubleshooting experience.
  • High school diploma or equivalent required.

Preferred Qualifications

  • Experience in a call center environment.
  • Demonstrate a service philosophy in all interactions with clinicians and colleagues.
  • Effective communication and interpersonal skills.
  • Proficient typing and English language skills (both verbally and in writing).
  • Strong listening capabilities to fully understand caller's needs/requests.
  • Exceptional ability to work optimally in a fast-paced environment.

About NTT DATA Services

NTT DATA Services is a global business and IT services provider specializing in digital, cloud, and automation across a comprehensive portfolio of consulting, applications, infrastructure, and business process services. We are part of the NTT family of companies, a partner to 85% of the Fortune 100.

NTT DATA Services is an equal opportunity employer and will consider all qualified applicants for employment without regard to race, gender, disability, age, veteran-status, sexual orientation, gender identity, or any other class protected by law.

  • Helpdesk Associate

    hace 5 días

    Guadalajara, Jalisco, México Hashmap A tiempo completo

    We are seeking a skilled Helpdesk Associate to join our team at Hashmap. As a Helpdesk Associate, you will be responsible for providing technical support to our customers, troubleshooting hardware and software issues, and escalating complex problems to senior support teams.Key Responsibilities:Provide technical support to customers via phone, email, or...

  • Helpdesk Associate

    hace 5 días

    Guadalajara, Jalisco, México Hashmap A tiempo completo

    Job SummaryWe are seeking a skilled Helpdesk Associate to join our team at Hashmap. As a Helpdesk Associate, you will be responsible for providing technical support to our customers, troubleshooting issues, and escalating complex problems to senior support teams.Key ResponsibilitiesProvide technical support to customers via phone, email, or chatTroubleshoot...

  • Helpdesk Senior Associate

    hace 4 semanas

    Guadalajara, Jalisco, México NTT DATA North America A tiempo completo

    NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.We are currently seeking a Helpdesk Senior Associate to join our team in Guadalajara, Jalisco, Mexico.NTT DATA, Inc. currently seeks a Help Desk Senior...

  • Helpdesk Associate

    hace 5 días

    Guadalajara, Jalisco, México Ntt Data A tiempo completo

    We are seeking a skilled Helpdesk Associate to join our team at NTT DATA Services. As a Helpdesk Associate, you will be responsible for providing technical support to our clients, troubleshooting hardware and software issues, and escalating complex problems to other support groups.Key Responsibilities:Provide general L1 support for hardware and MS Office...

  • Helpdesk Associate

    hace 3 días

    Guadalajara, Jalisco, México Hashmap A tiempo completo

    We are seeking a skilled Helpdesk Associate to join our team at Hashmap. As a Helpdesk Associate, you will be responsible for providing technical support to our customers, troubleshooting hardware and software issues, and escalating complex problems to other support groups.Key Responsibilities:Provide general L1 support for hardware and MS Office...

  • Helpdesk Associate

    hace 5 días

    Guadalajara, Jalisco, México Ntt Data A tiempo completo

    Job SummaryWe are seeking a skilled Helpdesk Associate to join our team at NTT Data. As a Helpdesk Associate, you will be responsible for providing technical support to our clients, troubleshooting hardware and software issues, and escalating complex problems to other support groups.Key ResponsibilitiesProvide general L1 support for hardware and MS Office...

  • Helpdesk Associate

    hace 5 días

    Guadalajara, Jalisco, México Ntt Data A tiempo completo

    Job SummaryWe are seeking a skilled Helpdesk Associate to join our team at NTT DATA Services. As a Helpdesk Associate, you will be responsible for providing technical support to our clients, troubleshooting issues, and escalating complex problems to other support groups.Key ResponsibilitiesProvide general L1 support for hardware and MS Office packagesAnswer...

  • Helpdesk Associate

    hace 5 días

    Guadalajara, Jalisco, México Hashmap A tiempo completo

    Job SummaryWe are seeking a skilled Helpdesk Associate to join our team at Hashmap. As a Helpdesk Associate, you will be responsible for providing technical support to our customers, troubleshooting issues, and escalating complex problems to other support groups.Key ResponsibilitiesProvide general L1 support for hardware and MS Office packagesAnswer...

  • Helpdesk Associate

    hace 5 días

    Guadalajara, Jalisco, México Ntt Data A tiempo completo

    Job SummaryWe are seeking a skilled Helpdesk Associate to join our team at NTT Data. As a Helpdesk Associate, you will be responsible for providing technical support to our customers, troubleshooting issues, and escalating complex problems to other support groups.Key ResponsibilitiesProvide general L1 support for hardware and MS Office packagesAnswer...

  • Helpdesk Associate

    hace 4 días

    Guadalajara, Jalisco, México Ntt Data A tiempo completo

    Job SummaryWe are seeking a skilled Helpdesk Associate to join our team at NTT Data. As a Helpdesk Associate, you will be responsible for providing technical support to our customers, troubleshooting issues, and escalating complex problems to other support groups.Key ResponsibilitiesProvide general L1 support for hardware and MS Office packagesAnswer...

  • Helpdesk Associate

    hace 5 días

    Guadalajara, Jalisco, México Hashmap A tiempo completo

    Job Summary:We are seeking a skilled Helpdesk Associate to join our team at Hashmap. As a Helpdesk Associate, you will be responsible for providing technical support to our customers, troubleshooting hardware and software issues, and escalating complex problems to other support groups.Key Responsibilities:Provide technical support to customers via phone,...

  • Helpdesk Associate

    hace 5 días

    Guadalajara, Jalisco, México Hashmap A tiempo completo

    We are seeking a skilled Helpdesk Associate to join our team at Hashmap. As a Helpdesk Associate, you will be responsible for providing technical support to our customers.Key Responsibilities:Provide general L1 support for hardware and MS Office packagesAnswer technical support calls and escalate to other support groups as neededDocument troubleshooting...

  • Helpdesk Senior Associate

    hace 5 días

    Guadalajara, Jalisco, México Hashmap A tiempo completo

    Job SummaryWe are seeking a highly skilled Helpdesk Senior Associate to join our team at Hashmap. As a key member of our Provider Clinical Service Desk, you will be responsible for handling inbound customer calls and providing exceptional support to our clients.Key Responsibilities:Provide technical support to clients via phone and other communication...

  • Helpdesk Associate

    hace 5 días

    Guadalajara, Jalisco, México Ntt Data A tiempo completo

    Job SummaryWe are seeking a skilled Helpdesk Associate to provide technical support and assistance to our clients. As a Helpdesk Associate, you will be responsible for resolving technical issues, answering customer inquiries, and providing exceptional customer service.Key ResponsibilitiesProvide technical support and assistance to clients via phone, email,...

  • Helpdesk Senior Associate

    hace 5 días

    Guadalajara, Jalisco, México Hashmap A tiempo completo

    We are seeking a skilled Helpdesk Senior Associate to join Hashmap's team in a dynamic IT environment.**Key Responsibilities:**• Apply diagnostic techniques to identify problems and recommend solutions to correct failures• Collaborate with internal stakeholders to resolve technical issues and improve service delivery• Develop and maintain a deep...

  • Helpdesk Associate

    hace 5 días

    Guadalajara, Jalisco, México Ntt Data Services A tiempo completo

    **Job Summary**Ntt Data Services is seeking a highly skilled and experienced Helpdesk Associate to join our team. As a Helpdesk Associate, you will be responsible for providing technical support and assistance to our customers.**Key Responsibilities**• Provide technical support and assistance to customers via phone, email, and in-person• Troubleshoot and...

  • Helpdesk Senior Associate

    hace 5 días

    Guadalajara, Jalisco, México Ntt Data A tiempo completo

    Healthcare Clinical Service Desk RoleWe are seeking a skilled Helpdesk Senior Associate to join our team at NTT DATA Services.About the Role:Provide exceptional customer service and technical support to clients in the healthcare industry.Utilize strong problem-solving skills to resolve complex technical issues.Collaborate with cross-functional teams to...

  • Helpdesk Associate

    hace 5 días

    Guadalajara, Jalisco, México Hashmap A tiempo completo

    We are seeking a skilled Helpdesk Associate to join Hashmap's team in a dynamic IT environment.**Key Responsibilities:**• Provide general L1 support for hardware and MS Office packages• Answer technical support calls, escalating to other support groups as needed• Document troubleshooting steps and detailed descriptions of customer incidents and...

  • Helpdesk Associate

    hace 3 días

    Guadalajara, Jalisco, México NTT DATA Services A tiempo completo

    About NTT DATA ServicesNTT DATA Services is a global business and IT services provider specializing in digital, cloud and automation across a comprehensive portfolio of consulting, applications, infrastructure and business process services.We are part of the NTT family of companies, a partner to 85% of the Fortune 100.Job SummaryWe are seeking a highly...

  • Helpdesk Associate

    hace 5 días

    Guadalajara, Jalisco, México Hashmap A tiempo completo

    We are seeking a skilled Helpdesk Associate to join Hashmap's team in a dynamic IT environment.**Key Responsibilities:**• Provide general L1 support for hardware and MS Office packages• Answer technical support calls and escalate to other support groups as needed• Document troubleshooting steps and detailed descriptions of customer incidents and...