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Senior Technical Account Manager
hace 2 meses
About the Role
Nasdaq, Inc. is seeking a highly skilled Senior Technical Account Manager to join our team. As a Senior Technical Account Manager, you will be responsible for providing dedicated support to Nasdaq Market Technology Customers.
Key Responsibilities
- Responsible for overall technical support services towards the client according to the Support and Maintenance Agreement.
- Work closely with product engineering & project management teams. Act as a link between our customers and internal teams to proactively run customer expectations.
- Own and coordinate client incidents and ensure that they are monitored, regularly updated, and resolved according to agreed resolution / response times.
- Accountable for client SLAs and internal/external reporting on KPIs.
- Contribute to Client Success strategy to drive growth and elevate support satisfaction.
Requirements
- Academic degree qualified in a field related to Engineering or equivalent work experience.
- 6+ years of work experience in an engineering, product management, quality assurance, or similar role.
- Client-oriented with excellent communication and interpersonal skills.
- Proven and strong client relationship building capability.
- Solution-oriented and customer-focused approach.
- Understanding in risk management and quality assurance fields.
- Experience with enterprise software implementations.
About Nasdaq, Inc.
Nasdaq, Inc. is a global leader in technology and financial services. We are committed to breaking down barriers to inclusive prosperity and creating opportunities for all. Our team is dedicated to providing exceptional support to our clients and driving growth through innovative solutions.
