Senior Technical Account Manager

hace 4 semanas


Chihuahua, Chihuahua, México Nasdaq A tiempo completo

Technical Account Manager Senior Specialist

Nasdaq is seeking a Senior Technical Account Manager to join our distributed team. This role will be based in Vilnius, providing dedicated support to Nasdaq Market Technology Customers.

As a Senior Technical Account Manager, you will be responsible for overall technical support services towards the client according to the Support and Maintenance Agreement. You will work closely with product engineering & project management teams, acting as a link between our customers and internal teams to proactively run customer expectations.

Key responsibilities include:

  • Responsible for overall technical support services towards the client according to the Support and Maintenance Agreement
  • Work closely with product engineering & project management teams
  • Own and coordinate client incidents and ensure that they are monitored, regularly updated, and resolved according to agreed resolution / response times
  • Accountable for client SLAs and internal/external reporting on KPIs
  • Contribute to Client Success strategy to drive growth and elevate support satisfaction

Requirements:

  • Academic degree qualified in a field related to Engineering or equivalent work experience
  • 6+ years of work experience in an engineering, product management, quality assurance, or similar role
  • Client oriented with excellent communication and interpersonal skills
  • Proven and strong client relationship building capability
  • Solution oriented and customer focus approach
  • Understanding in risk management and quality assurance fields
  • Experience with enterprise software implementations
  • Very strong technical understanding
  • Able to adapt to and learn new technology quickly
  • Excellent skills in the Office suite and Atlassian products
  • Good knowledge of capital markets and financial systems with prior experience in a technology company
  • Excellent presentation skills, data-driven and able to present to diverse audience
  • Good Unix/Linux knowledge, familiarity with Cloud technology is an advantage

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