Senior Technical Account Manager
hace 4 semanas
Technical Account Manager Senior Specialist
Nasdaq is seeking a Senior Technical Account Manager to join our distributed team. This role will be based in Vilnius, providing dedicated support to Nasdaq Market Technology Customers.
As a Senior Technical Account Manager, you will be responsible for overall technical support services towards the client according to the Support and Maintenance Agreement. You will work closely with product engineering & project management teams, acting as a link between our customers and internal teams to proactively run customer expectations.
Key responsibilities include:
- Responsible for overall technical support services towards the client according to the Support and Maintenance Agreement
- Work closely with product engineering & project management teams
- Own and coordinate client incidents and ensure that they are monitored, regularly updated, and resolved according to agreed resolution / response times
- Accountable for client SLAs and internal/external reporting on KPIs
- Contribute to Client Success strategy to drive growth and elevate support satisfaction
Requirements:
- Academic degree qualified in a field related to Engineering or equivalent work experience
- 6+ years of work experience in an engineering, product management, quality assurance, or similar role
- Client oriented with excellent communication and interpersonal skills
- Proven and strong client relationship building capability
- Solution oriented and customer focus approach
- Understanding in risk management and quality assurance fields
- Experience with enterprise software implementations
- Very strong technical understanding
- Able to adapt to and learn new technology quickly
- Excellent skills in the Office suite and Atlassian products
- Good knowledge of capital markets and financial systems with prior experience in a technology company
- Excellent presentation skills, data-driven and able to present to diverse audience
- Good Unix/Linux knowledge, familiarity with Cloud technology is an advantage
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