Consumer Delivery Manager
hace 1 día
HSBC is a leading global banking and financial services organization with operations in 64 countries and territories. We are seeking a highly motivated and adaptable individual to join our senior management team as a Consumer Delivery Manager.
The Consumer Delivery Management (CDM) team in Data Operations works closely with internal consumers of Data Operations data services. This includes understanding and maintaining their satisfaction with current service levels, working with consumers on a change agenda, and supporting new business requirements.
The CDM will develop and manage client relationships through proactive engagement and direct involvement with consumers in day-to-day production support. The clients represent a broad range of internal consumers across Front Office, Business Management COO, Middle Office, Operations, Finance, IT, and Product Control.
Key Responsibilities:- Act as a central point of contact and escalation point for client issues, ensuring appropriate action is taken to resolve and remediate from future occurrences.
- Establish and maintain relationships with Data Operations clients, ensuring that all current and future service needs are identified and met.
- Conduct proactive consumer meetings and manage consumer production escalations.
- Engage with Instrument & Pricing teams to develop services and resolve existing shortfalls in service.
- Work with Global Change and IT to ensure strategic change programs and small changes through New Business Approval forum are in line with consumer needs.
- Ensure new business requirements are met and capability of our service meets consumers' needs.
- Track service level performance through KPIs, service reviews, and governance forums with our clients and stakeholders.
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Consumer Delivery Manager
hace 2 semanas
Veracruz, Veracruz-Llave, México Hsbc A tiempo completoAbout HsbcHsbc is a leading global banking and financial services organisation with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.Our BusinessData Operations is a shared service that...
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Consumer Delivery Manager
hace 1 día
Veracruz, Veracruz-Llave, México Hsbc A tiempo completoAbout UsHSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.Job SummaryWe are seeking a motivated and...
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