Service Delivery Manager

hace 1 día


Veracruz, Veracruz-Llave, México Vision Box A tiempo completo

Job Summary

We are seeking a highly skilled Service Delivery Manager to join our team at Vision-Box. As a key member of our global operations team, you will be responsible for managing the delivery of contracted services to our clients worldwide.

Key Responsibilities

  • Manage the delivery of contracted services, including maintenance and information technology, to clients globally.
  • Serve as the primary point of contact for internal and external clients regarding overall and day-to-day service delivery.
  • Ensure that Service Level Agreements (SLAs) and Key Performance Indicators (KPIs) are met or exceeded as defined in relevant contracts.
  • Oversee the implementation and ongoing services to ensure timely delivery and client satisfaction.
  • Build and maintain strong relationships with clients, participating in regular meetings to ensure performance and satisfaction.
  • Collaborate with operational teams and subcontractors to ensure a clear understanding of client needs and provide day-to-day client advice and support.
  • Promote the organization's capabilities and work towards contract extensions or winning additional business within existing accounts.
  • Contribute to the expansion of services offered to current customers.

Requirements

To succeed in this role, you will need:

  • Proven experience in service delivery management, preferably in a global or international context.
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with clients and internal stakeholders.
  • Strong analytical and problem-solving skills, with the ability to manage multiple projects and priorities.
  • Ability to work in a fast-paced environment and adapt to changing circumstances.
  • Proficiency in business management software and tools.

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