Enterprise Support Specialist

hace 1 día


Xico, México Cognizant A tiempo completo

Company Overview

Cognizant is a leading digital sector company with a dynamic and growing environment. We promote an inclusive culture where we value different perspectives and provide career growth opportunities.

About the Role

We are seeking an exceptional Enterprise Support Specialist to work with one of our clients as a Application Support Engineer. The ideal candidate will have hands-on experience in handling support and enhancements for Finance Applications like Blackline, Alliant Royalty Management Software, and Orbit.

Key Responsibilities

The successful candidate will be responsible for:

  • Providing technical support and resolving issues related to Finance Applications
  • Working with key application stakeholders to ensure satisfaction with the support services and processes being followed
  • Operational Changes, Design, Build testing, and implementation of changes due to application defects
  • Preventive Maintenance
  • Resolving tickets in a timely manner and within defined SLAs
  • Managing and enhancing the knowledge repository with updates of resolutions and FAQs
  • Support test, Computer System Validation, and roll-out activities within planned application changes

Required Skills and Qualifications

To be successful in this role, you will need:

  • Minimum 5-8 years of experience in Support project experience with LS domain knowledge
  • Hands-on experience of handling support and enhancements for Finance Applications
  • Knowledge of ITIL framework
  • Excellent communication and problem-solving skills

Why Cognizant?

At Cognizant, we offer a highly competitive benefits and salary package. Our salary range for this role is $120,000 - $180,000 per annum, depending on location and experience. We invest in people and their wellbeing, creating conditions for everyone to thrive. We do not discriminate based on race, religion, color, sex, age, disability, nationality, sexual orientation, gender identity or expression.

Benefits

We offer a comprehensive benefits package, including:

  • Ongoing support and funding with training and development plans
  • A highly competitive benefits and salary package
  • The opportunity to work for leading global companies


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