Technical Support Specialist for Global IT Services

hace 2 semanas


Xico, México Earnin A tiempo completo

About Earnin:
Earnin, a pioneer in earned wage access, aims to deliver real-time financial flexibility for individuals living paycheck to paycheck. Our products provide users with the ability to access their earnings as they earn them, without mandatory fees, interest rates, or credit checks.

With over 13 million app downloads and $15 billion in earnings provided, our community continues to grow. We're fortunate to have an experienced leadership team and world-class funding partners like A16Z, Matrix Partners, DST, and Ribbit Capital. This has enabled us to build a healthy core business with a strong runway for growth.

Position Summary:
We're hiring an IT Helpdesk Specialist to assist with various IT-related services and processes across the company. This role is a remote or hybrid position based in Mexico City.

Your Key Responsibilities:
This role will serve as the main point of contact for mobile device management (iOS + Android + Mac + PC) and device trust (iOS + Android + Mac + PC) in the US, expanding internationally. You'll augment Customer Service and User support, raising the bar in user experience for new hires. Your tasks include assisting new hire onboarding, MDM enrollment (mobile devices + laptops), device trust (mobile + devices), access provisioning, and ensuring proper setup and issue resolution while providing excellent service.

Requirements:
To succeed in this role, you'll need:

  • Excellent verbal and written communication skills
  • Strong customer service skills, with the ability to serve as the first point of contact for technical assistance
  • Demonstrated problem-solving skills with the ability to troubleshoot and resolve issues in a professional and timely manner
  • A working knowledge of Google Workspace, Slack, Jira, GitHub, and Zoom, as well as endpoint security solutions
  • Experience managing onboarding and offboarding
  • Access provisioning and deprovisioning
  • Laptop provisioning and deprovisioning
  • Mobile device management and troubleshooting
  • Ability to train users on helpdesk processes, including IT and security policies and practices
  • Strong teamwork skills and ability to consider the big picture and consequences during decision-making process

Estimated Salary: Based on industry standards and location, we estimate the salary for this role to be around $45,000 - $60,000 per year, depending on experience and qualifications.


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