IT Technical Support Specialist

hace 6 días


Xico, México Cognizant A tiempo completo
Job Summary

We are seeking a skilled IT Technical Support Specialist to join our team at Cognizant. The successful candidate will be responsible for managing and resolving technical incidents efficiently, ensuring smooth operations.

The ideal candidate will have hands-on experience with Service Now for tracking and managing incidents and service requests, as well as proficiency in maintaining and supporting Windows environments.

This role requires strong analytical and problem-solving skills, with the ability to collaborate with cross-functional teams to resolve complex technical issues.

Responsibilities
  • Manage and resolve technical incidents efficiently to minimize downtime and ensure smooth operations.
  • Oversee the Service Desk to provide timely and effective support to end-users.
  • Utilize Service Now to track, manage, and resolve incidents and service requests.
  • Maintain and support Windows environments to ensure optimal performance and security.
  • Collaborate with cross-functional teams to address and resolve complex technical issues.
Requirements
  • Possess a strong background in Incident Management with a proven track record of resolving technical issues efficiently.
  • Demonstrate expertise in managing a Service Desk providing timely and effective support to end-users.
  • Have hands-on experience with Service Now for tracking and managing incidents and service requests.
  • Show proficiency in maintaining and supporting Windows environments.
Salary Information:

$85,000 - $115,000 per year, depending on experience.

About Cognizant:

Cognizant is a leading professional services company that helps clients improve their business outcomes by using digital technologies. We are committed to delivering exceptional results through innovative solutions and a collaborative approach.



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