Operations Support Associate 2
hace 1 mes
Citi is seeking an experienced Operations Support Associate 2 to join our team. This is an entry-level position responsible for providing day-to-day operations support services, including record/documentation maintenance, storage & retrieval of records, account maintenance, imaging and the opening of accounts in coordination with the Operations - Core Team.
**Job Summary:**
The Ops Support Associate 2 serves as the liaison between operations staff, relationship managers, project managers, custodians and clients, ensuring efficient communication and collaboration.
**Key Responsibilities:**
- Identify, analyze, and solve key issues of assigned area and deliver supporting documents to corresponding areas.
- Assist with the management of various reports, including business reporting, monthly operating report, and business scorecard, and provide clear communication regarding local policies and processes.
- Assist in the execution and monitoring of processes and data, ensuring efficiency and client satisfaction.
- Organize, develop, and maintain Continuity of Business, Resolution planning and Business Review Templates.
- Monitor requirements related to compliance with Corporate Policies.
- Monitor and implement corrective actions derived from MCA reviews and other control entities.
**Requirements:**
- 2-5 years of relevant experience.
- Proficient in Microsoft Office.
- Consistently demonstrates clear and concise written and verbal communication skills.
- Ability to work in a fast-paced and changing environment.
- Ability to analyze data and solve problems.
- Proven organizational and time management skills.
**Education:**
Bachelor's degree/University degree or equivalent experience.
This is an estimated salary range of $55,000 - $75,000 per year, based on location and experience.
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