Customer Care Lead Specialist
hace 4 horas
We are seeking a highly skilled Customer Care Lead Specialist to join our team at Acuity Brands. As a key member of our customer support team, you will play a critical role in ensuring the timely and accurate processing of orders from all channels.
Key Responsibilities- Represent the customer perspective in the manufacturing environment, proactively asking questions and expressing needs on behalf of the customer.
- Make decisions on behalf of the customer, teaching others to do the same.
- Facilitate the approval of complex, project-level business opportunity requests prior to order entry.
- Seek problem solutions that ensure orders are won.
- Facilitate the approval of complex, project-level customer pull-in requests for open orders.
- Lead customer support and manufacturing operations to establish, communicate, and execute the path to meeting the customer's needs.
- Proactively seek, suggest, and coordinate alternates with manufacturing operations, consulting product teams as required.
- Proactive ownership at production level for commitments.
- Proactively review and ensure system visibility of all team commitments both internally and externally.
- Ensure team is proactively communicating with support partners when commitments will be missed.
- Serve as first point of escalation for internal partners.
- Communicate team needs and potential solutions to leadership.
- Teach, mentor, support others in their journey to effectively achieving the above.
- 1-3 years of experience in customer service/supply chain.
- Bachelor's Degree or equivalent.
- English: Fluent in conversation.
We value diversity and are an equal opportunity organization. All qualified applicants will be considered for employment without regard to race, color, age, gender, sexual orientation, gender identity and expression, ethnic or national origin, disability, pregnancy, and religion.
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