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Job Summary
Ntt Data, Inc. is seeking a highly skilled IT Service Delivery Specialist to join our team. As a key member of our support team, you will be responsible for providing remote Level 1 & 2 production and application support for our clients.
Key Responsibilities
- Provide live phone support during daytime, evening, and weekend hours and participate in an on-call rotation.
- Work on requests and incidents based on client tickets, using documentation and procedures put in place in their business unit.
- Escalate issues to the manager and/or the appropriate team based on complexity and priority.
- Collaborate with clients and internal teams to resolve issues and maintain SLAs.
- Manage recurring incident problem management and participate in real-time on-call support.
Requirements
- Technical savvy and customer-focused individual with great communication skills.
- Ability to work in a fast-paced environment and prioritize tasks effectively.
- Strong problem-solving skills and attention to detail.
- Ability to work collaboratively with cross-functional teams.
What We Offer
- A dynamic and supportive work environment.
- Opportunities for professional growth and development.
- A competitive salary and benefits package.
